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Business Technology Analyst- Application Support

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Date Posted: Jan 12, 2019

Reference Code: 42122-en_US

Service:  Consulting  
Job Type:  Permanent 
Primary Location: Victoria, British Columbia, Canada 
All Available Locations: Victoria 

Job Description

Deloitte’s Application Management Services (AMS) practice is seeking an experienced Operations Associate to fill a unique role that blends key elements of Service Management, Project Management and Quality Assurance Management. As a member of the AMS Operations Support Team, you will play a key role serving our AMS external and internal clients and driving selected AMS practice continuous improvement initiatives.

Position Overview:

  • Work with clients to capture business requirements
  • Support project and AMS teams by  providing configuration and minor enhancement services

This role will consider candidates requiring a flexible work arrangement. Accessibility after hours may also be required.

Primary Responsibilities:

  • Gather business requirements
  • Work directly with clients one-on-one or in workshops to drive out and document business requirements
  • Prepare and maintain business requirements and system related documentation
  • Support AMS operations team
  • Triage application related tickets
  • Make configuration changes
  • Access impact of regular software updates from vendors
  • Complete minor enhancements/fixes
  • Test changes prior to release for end user testing
  • Support project deployment team
  • Gather business requirements
  • Recommend and implement configuration changes
  • Development/coding for minor enhancements, interfaces, and reports


  • Entry level experience with Java and/or SQL
  • Some exposure in coding
  • Financial background (strong asset)
  • Advanced level knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Working knowledge of SharePoint is an asset
  • Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
  • Comfortable working in a client-facing environment with individuals at all levels within an organization
  • Detail-oriented, highly organized self-starter with the demonstrated ability to work under minimal supervision
  • Ability to work collaboratively, leveraging appropriate firm and external resources to manage, own and minimize administrative tasks
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and a demonstrated ability to build effective working relationships
  • Demonstrated enthusiasm for continuous learning relevant to the role

Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted



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