Salesforce L2/L3 Support Analyst

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Date: May 16, 2022

Location: Vancouver, British Columbia, C

Company: Deloitte

Job Type: Permanent 
Primary Location: Vancouver, British Columbia, Canada 
All Available Locations: Vancouver; Calgary; Edmonton; Kitchener; London; Markham; Mississauga; New Richmond; Niagara; Ottawa; Regina; Saskatoon; Toronto; Vaughan; Victoria; Windsor; Winnipeg 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Build your leadership skills at Deloitte University.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.

This isn’t a place to have a simple desk job or fill a means to an end. This is the place to begin a lifelong career that is built upon your energy and motivation to solve the bigger picture.  At Deloitte, within the Digital Operate practice, we are the direct representation of what it means to serve with integrity. The trust from our team, clients, regulators, and the public has been fostered on the heels of our ability to adapt quickly, harbor continuous improvement, and seek out new opportunities to reinvent the future. We are the face of the Digital practice and from the moment you join, you will be supported by a team of mentors and colleagues that will show you the ropes, provide context, tools, and guidance every step of the way. From there, YOU are the determining factor to how far you will go - the sky’s the limit. The opportunities are endless when you stay hungry for the next challenge.

What will your typical day look like?

As a Salesforce L2/L3 support analyst, you will
-    Provide technical support for a highly-complex solution, enabling users to perform critical healthcare functions
-    Monitor automated jobs, perform data remediation and execute preventive maintenance activities to ensure smooth operations
-    Investigate and resolve tickets by replicating issues, conducting root cause analysis and utilizing debugging skills
-    Collaborate with the product team to propose design or code improvements to address recurring incidents and service requests
-    Communicate with and manage clients and stakeholders
-    Utilize ITIL processes, adhere to service level objectives, create and update knowledge articles and propose process improvements
-    Improve your skills and knowledge on Salesforce and the healthcare industry

About the team

Deloitte Digital's vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our aim is to be a global leader in driving digital transformation using digital platforms. By redefining the customer's digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.
The Operate team within the Digital practice is the enabler for organizations to optimize their business performance and profitability all while implementing transformations that engage and activate customers through the customer journey. We help our clients solve complex business problems, improve performance, enhance shareholder value, drive sustainable growth, and create a competitive advantage. 

Enough about us, let’s talk about you

•    3+ years of hands-on Salesforce CRM experience.
•    Deep knowledge in customizing and configuring Salesforce Sales cloud, service cloud and health cloud.
•    Experienced in creating Reports and Dashboards.
•    Highly-experienced in implementing apex classes and triggers, SOQL/SOSL, lightning components, visualforce
•    Salesforce certified Administrator and platform Developer preferred

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? Apply by [insert date].

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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