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Client Experience Professional, Booking Coordinator

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Date Posted: Feb 22, 2020

Reference Code: 48443-en_US

Job Type: Permanent 
Primary Location: Vancouver, British Columbia, Canada 
All Available Locations: Vancouver 
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.
Build a network of colleagues for life
 

 

Are you a client minded and resilient individual looking for a career opportunity supporting the Vancouver practice as our first Booking Coordinator within our Client Experience offering?

What will your typical day look like?

 

  • Support the experience of our internal and external clients by reviewing requests for use of our meeting and specialty spaces in our Vancouver locations by qualifying requests against our governance model
  • Liaising with broader team (events manager, National events, logistics manager, operations, etc.) to validate/confirm space requirements and feasibility to host
  • Manage online booking system, input all bookings and pull reports regular utilization reports
  • Report on activity, metrics and KPIs though systems analysis as well as physical monitoring of space usage
  • Collaborate with key stakeholders on process design and modifications for Deloitte Summit
  • Coordinate small/simple internal meetings, acting as client point of contact and liaising with internal teams to ensure all required items are requested and coordinated
  • Assist with event set ups and resets as needed
  • Assist with event execution as needed
  • Collaborate with catering, facilities and other key enabling areas
  • Provide back-up for Reception desk
About the team

 

The members of the Business Operations team possess a practical body of knowledge that is applied in the delivery of office support. It includes jobs in the areas of procurement, mailroom, security, concierge, delivery and distribution, reception, records, and facilities management.

 

The Client Experience Professionals (CEP) are at the centre of our clients and guests’ experience – setting the tone from beginning to end. They are responsible for providing an elevated hospitality service in line with the Orbis vision. Working closely with a team of colleagues and supported by the CEP manager, the individual will be required to demonstrate a keen knowledge of the firm, anticipate the needs of our guests and talent, go the extra mile when tending to both internal and external parties, react and problem solve efficiently and demonstrate attentive listening skills.

 

Enough about us, let’s talk about you

 

You are someone with:

  • 2-5 years’ work experience in customer service, professional services, or a scheduling environment
  • Intermediate level knowledge of Microsoft Word, Excel, Outlook and iOS devices
  • Excellent verbal and written communication skills
  • Demonstrated ability to deal with multiple priorities in a high pressure, client focused environment
  • Excellent organizational and time management skills required
  • High attention to detail and task orientation with an ability to problem solve
  • Flexibility with work hours to support the needs of the business
  • Able to lift up to 25 pounds
  • This position may require overtime

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.


The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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