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Are you a passionate individual looking for a new career opportunity? Interested in learning more about office operations? Look below!

What will your typical day look like?

The Workplace Professional supports the smooth operation of Deloitte offices by maintaining a safe, functional, and welcoming workplace for practitioners, clients, and visitors. This role involves facilities coordination, office services, vendor management, health and safety support, workplace maintenance, and customer service.

Key Responsibilities

Facilities & Office Operations
•    Conduct daily office walkthroughs to ensure workspaces, meeting rooms, and common areas are operating efficiently and meet Deloitte standards. Identify any deficiencies.
•    Coordinate repairs, maintenance activities, and workplace service requests. 
•    Monitor workspace readiness, cleanliness, and overall office presentation. 
•    Coordinate furniture moves, workspace reconfigurations, and office installations. 
•    Manage office supplies and inventory levels. 
•    Coordinate access requests for restricted or secure areas.

Workplace Experience & Customer Service
•    Deliver an exceptional workplace experience for employees, clients, and visitors. 
•    Support workplace amenities, meeting services, and office programs. 
•    Monitor shared team mailboxes and complete action items in accordance with established procedures. 
•    Respond to workplace inquiries and service requests through MySupport and other service channels. 
•    Foster a professional, welcoming, and inclusive office environment. 
•    Collaborate closely with Workplace Experience team members in Vancouver and across Canada to deliver consistent, high-quality service.

Health, Safety & Security
•    Be the Vancouver office lead for Workplace Health & Safety programs and initiatives. 
•    Support workplace inspections, emergency preparedness activities, and incident reporting. 
•    Assist with first aid coordination and emergency response procedures. 
•    Investigate, document, and escalate workplace security concerns as required. 
•    Partner with national and local stakeholders to maintain compliance with health and safety standards.

Reception, Mail, Print & Administrative Support
•    Provide backup coverage for reception and mailroom operations. 
•    Assist with print, courier, and administrative support services as needed.

About the team

The Workplace Services team delivers seamless office support across reception, mail & print services, facilities management, catering and health & safety. Our professionals combine operational excellence with a hospitality mindset to create a welcoming, efficient, and safe environment for our clients and our people.
We work thoughtfully and collaboratively with other enabling areas to deliver our services to the firm.  If you’re energized by working onsite in an office environment, connecting with people while using technology to enhance workflow and a continuous improvement mindset, you’ll thrive with us.

Enough about us, let’s talk about you

You are someone with:
•    2–3 years of experience in facilities coordination, office administration, hospitality, workplace services, or a customer service environment. 
•    Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and iOS devices. 
•    Experience with ServiceNow or similar service management platforms, with the ability to quickly learn new systems and tools. 
•    Excellent verbal and written communication skills. 
•    Proven ability to manage multiple priorities in a fast-paced, client-focused environment while maintaining a high level of professionalism. 
•    Strong organizational, problem-solving, and time-management skills. 
•    Demonstrated ability to prioritize work effectively based on urgency and business needs. 
•    Collaborative mindset with the ability to work independently and build positive relationships with diverse stakeholders. 
•    High attention to detail and a commitment to delivering quality outcomes. 
•    Strong client-service orientation, with the ability to handle sensitive information with discretion and maintain confidentiality. 
•    Proactive approach to responding to requests and resolving workplace issues. 
•    Professional attitude, positive demeanor, and willingness to take initiative.
•    Flexibility with work hours to support business needs (core hours of the role are 7:30am - 4:00pm).
•    This role is 100% onsite requiring in-office attendance Monday through Friday.
•    Able to lift and move items weighing up to 40 pounds.
•    First Aid certification is considered an asset. 
•    Prior experience supporting Workplace Health & Safety programs is considered an asset.

Total Rewards

The salary range for this position is $33,000 - $60,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.