Senior Manager, UR Research

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Date: Jun 26, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 91743   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching

User Research, Senior Manager

Our design vision is to grow our team and help represent the business value of design, with an emphasis on research design, gathering user data and insights to build products and services human love and need.  Our Team's mission is to be thought leaders within the design community, who design meaningful and delightful solutions and bring a human-centered approach to our craft.  
We're searching for a teammate with a proven passion for UX Research. The User Research Team Senior Manager performs a hybrid individual contributor / manager role. As an individual contributor, they manage user research for some of our most complex and high-profile projects. As a Senior Manager, they ensure high-performing, happy, direct reports, advance TWG’s organizational research maturity, and efficiently operate & grow the team, currently a team of five (5) researchers. 
You’ll collaborate with product managers, engineers and your Experienced Design teammates to create effective experiences for our clients and their users. 

About the Job


Core Responsibilities:

  • Talent Acceleration: Managing a team of 5+ reports, and various contractors, with emphasis on: regular 1:1s, performance management, professional development, output quality oversight
  • Project Leadership: Leading user research strategy, execution, reporting and client-facing research touchpoints on key studio accounts. Experiences with leading mixed-method research within a multidisciplinary project team 
  • Business development support and increased UR client account. Join client-facing meetings and workshops during key points of a project, leading UR presentations to help define, influence and represent UR strategy, quality and execution. A champion and evangelize UXR to clients and strengthen our UX Research culture. 
  • Team Operations: Scale User Research capacity and operations, ensuring the Research Ops and the team operates as efficiently as possible, overseeing: team rituals, tool administration, studio-facing services, team finances, HR documentation, project estimation, resource allocation
  • Team Development: Setting team vision in partnership with VP, Experience Design, owning the team roadmap, resource forecasting, participating in hiring, supporting non-production teams (Marketing, Business Development and Solution Engineering) on initiatives that translate to more high-value work for the studio
  • Practice Standards: Ensuring a consistent yet evolving practice within the user research team, capacity-building for better user research by adjacent production teams, catalyzing studio-wide research process improvement

Must Haves

  • At least 4+ years of UX research experience with consumer-facing products 
  • At least 3+ years managing multiple researchers 
  • Experienced in scoping/planning out complex research projects - selecting the right approaches for the right job
  • Experience navigating process and strategy in product design and web application development
  • Work that demonstrates a strong understanding of user-centered design and design thinking
  • Excellent communication skills with the capacity to create alignment across multiple teams, design, product and engineering. 
  • Strong knowledge of various research methods, mixed-method research, A/B testing and agile development practices 


Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? Apply now.

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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