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User Research Lead

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Date Posted: Jan 15, 2022

Reference Code: 91743-en_US

TWG, a Deloitte business is looking for a User Research Lead to join us on our mission to help build the most innovative start-ups, scale-ups, and enterprise companies in the world. 

What will your typical day look like?


Our design vision is to grow our team and help represent the value of design, with an emphasis on research design and customer delight to our clients. Our Team mission is to be thought leaders within the design community, who design meaningful and delightful solutions and bring a human-centered approach to our craft.   

We're searching for a teammate with a proven passion for UX Research. The User Research Team Lead performs a hybrid individual contributor / manager role. As an individual contributor, they lead user research for some of our most complex and high-profile projects. As a Manager, they ensure high-performing, happy, direct reports, advance TWG’s organizational research maturity, and efficiently operate & grow the team. 

You’ll collaborate with product managers, engineers and your Experienced Design teammates to create effective experiences for our clients and their users.

About the team


TWG, a Deloitte business is championing a revolution in software design, turning traditional engagements into lasting partnerships that create real value for everyone. We believe that in order to impact the organizations and communities that we serve, we need to champion an inclusive and equitable culture. We listen, learn, and act on behalf of our team to ensure that everyone has a chance to bring their ideas and contributions to our work, programs, and events. Having a diverse work environment where everyone can be their authentic self is at the heart of TWG. 

TWG joined Deloitte Digital in 2021, giving us the opportunity to share our expertise in digital technology and transformation and amplify the impact we can make together for our people, our clients, and our community. 

Enough about us, let’s talk about you, and your experience:


Project Leadership: Leading user research strategy, execution, reporting and client-facing research touchpoints on key studio accounts 

Talent Acceleration: Managing a team of up to 4 reports, and various contractors (up 2), with emphasis on: regular 1:1s, performance management, professional development, output quality oversight 

Practice Standards: Ensuring a consistent yet evolving practice within the user research team, capacity-building for better user research by adjacent production teams, catalyzing studio-wide research process improvement 

Team Operations: Ensuring the team operates as efficiently as possible, overseeing: team rituals, tool administration, studio-facing services, team finances, HR documentation, project estimation, resource allocation 

Team Development: Setting team vision in partnership with VP, Experience Design, owning the team roadmap, resource forecasting, participating in hiring, supporting non-production teams (Marketing, Business Development and Solution Engineering) on initiatives that translate to more high-value work for the studio 

Business development support and increased UR client account. Join client-facing meetings and workshops during key points of a project, leading UR presentations to help define, influence and represent UR strategy, quality and execution.   

TWG believes in transparency and publicly shares salary ranges with each of our job postings. The salary range for this position is: $110,000 - $130,000





  • Friendly environment with flexible office hours 

  • 15 days of paid vacation  

  • Bonus Program 

  • Employee Discount Programs (via Workperks) 

  • Unlimited paid illness days 

  • Hybrid benefits plan: prescriptions, dental, fertility, insurance and health spending account  

  • Mental Health Program (4K) 

  • Paid phone plan 

  • Pension program with matching program 

  • Paid leaves (parental, short term and long-term leave) 

  • Deloitte Days (extended long weekends and Winter office closure) 

  • Office closure Winter Break 

  • Hybrid working arrangements (in office OR remote) plus one-time Work from home office allowance 

  • No meetings Friday afternoon 

  • Summer slowdown (two week period) 

  • Learning culture: professional development programs, in-house lunch and learns, conferences and training courses 

  • Company socials (in person and remote) 

  • Weekly rituals to stay connected in office or remote: weekly yoga via zoom, companywide stand-ups, meditation, weekly companywide demos, monthly lunches, and quarterly town halls 


TWG is committed to diversity and encourages applications from all qualified candidates, including aboriginal persons, francophones, persons with family caregiving responsibilities, members of sexual minority groups, persons with disabilities, visible minorities and women. 

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