ServiceNow Implementation Specialist, Deloitte Global Technology Services (GTS) - TI

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Date: Jan 30, 2023

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON 


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.


What will your typical day look like?



  • In this interesting and diverse role, you’ll perform development and implementation roles within a diverse team to meet needs across the ServiceNow platform including opportunities in areas within ITSM, Security Operations, IT Business Management and Governance, Risk & Compliance
  • You’ll use or develop skills in a wide variety of new and emerging technical areas to meet our needs in a globally distributed environment
  • As part of a broader ServiceNow Implementation team you will have the opportunity to work on a variety of other initiatives as a contributor or leader in the areas integrations and development depending on the work available and your areas of interest
  • You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization
  • If you are looking to expand your development skillset into new and exciting areas of ServiceNow in a globally diverse team, then we are looking for you!


About the team



Deloitte Global Culture:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.


Enough about us, let’s talk about you



You are someone with:


  • Minimum 5-8 years of experience in ServiceNow or related platform
  • ServiceNow System Administration or Certified Implementation Specialist certification
  • Experience running/leading ServiceNow implementations on the platform including managing interactions with customers and handling escalations
  • Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS
  • Experience in Web Service integrations using SOAP and REST
  • Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
  • Experience administering a ServiceNow instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
  • Developing, designing, configuring and rollout of new application modules, workflows and catalog requests
  • Exposure to automation technologies to accomplish IT Infrastructure management activities, IT Security Operations, such as vulnerability patch deployment, threat identification by utilizing ServiceNow or third party Orchestration tools.
  • Excellent communication and presentation skills to all levels within an organization
  • Good understanding of risk & compliance is an asset for the candidate including processes such as internal audit, compliance to industry standards and security frameworks
  • ITIL Foundations or Expert Level certification is an asset
  • Prior experience in a matrix management style organization
  • Experience in the Now platform outside of ITSM


Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 52 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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