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ServiceNow, Senior Manager

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Date Posted: Apr 7, 2020

Reference Code: 48294-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Calgary; Montreal; Ottawa 

Have many careers in one Firm.
Partner with clients to solve their most complex problems
Experience a firm where wellness matters.


Imagine, Deliver and Run modern service experiences for the enterprise

What will your typical day look like?


As a Senior Manager, you are a leader in our Service Management practice, bringing forward thinking, pragmatic and sustainable solutions to help our clients imagine, deliver and run a modern enterprise.  

As a Senior Manager you will  be responsible for driving growth of our ServiceNow business in the Ontario marketplace, coaching and mentoring a growing a team of professionals and working with our Canadian ServiceNow Practice Leader, our Technology Strategy and Transformation Leader, Industry Leaders and Key Account Teams to frame, sell and deliver Service Management solutions for our clients.

No two days are ever the same but expect each day to be highly dynamic, collaborative and engaging as you help further grow our team and advise our clients to make their worlds of work, work better.  

About the team


At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our Canadian team has over 100 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great enterprise service experiences.

We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we are able to offer our Canadian clients a global capability with a highly qualified local presence.

Enough about us, let’s talk about you


  • Experienced, with 10+ years leading teams and engaging at an executive level (CxO)   
  • A highly collaborative leader with a growth mindset
  • Familiar with Service Management practices, shared services specifically in IT, Finance, HR and Customer Operations
  • Able to create an positive impact on our people, clients and communities
  • Able to build strong relationships both internally and externally in the market to drive sales, manage quality and deliver results

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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