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Senior Operations Manager, Tax

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Date Posted: Feb 20, 2020

Reference Code: 48887-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

Build your leadership skills at Deloitte University.

Have many careers in one Firm.

Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.



Do you enjoy solving difficult challenges and have experience managing operations projects? If so, apply to this exciting and unique opportunity within our tax group!

What will your typical day look like?


In this role, you will manage strategic operations projects, focusing on bringing cohesion, high quality service delivery, and productivity goals to the Tax & Legal practice. You will establish key performance indicators (“KPIs”) and service level agreements (“SLAs”), as appropriate for each projects, and will provide operational direction, ensuring successful implementation and service delivery standards. As an Operations Manager, you will work closely with the leadership team and will provide regular, clear communication on achievement of financial and other targets, service delivery outcomes, risks and issues. The Operations Manager will also be required to manage and oversee a team of culturally diverse experienced professionals.

About the team


The Operations Manager will be part of a team responsible for executing a portfolio of strategic projects in the areas of People, Operations, and Growth in the Tax & Legal space. Our projects represent opportunities for the firm to optimize processes, troubleshoot problems, or launch initiatives designed to reduce operational costs, and advance growth. The role is accountable to the Office of the Tax Chief Operating Officer (“COO”).

Enough about us, let’s talk about you


You are someone who is:


  • Able to analyze complex ambiguous problems, interpret operational needs, and develop and execute integrated, tactical solutions in collaboration with the relevant business functions
  • Strong business acumen and financial literacy, strong firm and engagement economics understanding and ability to translate commercial viability into day-to-day operations
  • Able to develop trusted advisor relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact
  • Proficient in MS Office (Word, Excel, PowerPoint), Project Management Certification (an asset)
  • Completed Bachelor’s degree or Diploma

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Apply now

Apply for Job