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Senior Manager, Run

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Date Posted: Feb 11, 2020

Reference Code: 49281-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

Learn from deep subject matter experts through mentoring and on the job coaching
Have many careers in one Firm.
Partner with clients to solve their most complex problems


Your career is important to you. It's important to us too. 

What will your typical day look like?


As a Senior Manager in Digital Consumer, you will lead the teams responsible for overall support delivery for implemented solutions and contracted services that support clients’ live applications, often immediately after it has been released to a user community. We will count on you to quickly and proactively resolve application incidents, provide excellent customer service, communicate rationale for system changes or maintenance, and advise on value-added application enhancements that can transform their business. You will be managing a diverse team of talented consultants and technical resources while coaching them to their highest potential. You will also play a part in growing our practice; participating in sales activities, practice management, and recruitment.

About the team


Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

Enough about us, let’s talk about you


You are someone who:

  • Has minimum 8-10 years of practical application of IT operational processes and deployment of cloud-based technologies and integrations (previous consulting experience is an asset)
  • Cultivates strong professional relationships with clients and possess exceptional communication & organizational skills
  • Has deep knowledge in leveraging prevalent methodologies required for running Agile delivery organizations and ITIL-based processes
  • Has proven ability to work well in multi-disciplinary, cross-functional team environments & manage small teams
  • Is dedicated, flexible, and reliable (during and outside of core office hours)

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Apply now

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