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Senior Consultant, Enterprise Content Management

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Date Posted: Apr 5, 2021

Reference Code: 58083-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Calgary; Edmonton; Halifax; Montreal; Ottawa; Toronto; Vancouver 

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Are you a strong performer with a passion for consulting that has excellent client relationship skills, a strategic mindset, a desire to learn new business / technology capabilities, and relevant industry experience that can be used help organizations become more digital using information? 

What will your typical day look like?


As a Senior Consultant in our Content Services practice, you will help our clients solve some of their most difficult business challenges and enable their digital transformation agenda through the effective use of information (e.g. reducing use of paper, increasing collaboration, automating processes, improving the management of documents and records). Our practice helps clients with their end-to-end journey from upfront strategy through to implementation and operations. In this position, you will be taking a leadership role in the delivery of projects, engaging clients to facilitate workshops and present Deloitte’s thought leadership, driving the creation of deliverables, and advising them to implement the right solutions and business processes that get to tangible outcomes. You will have an opportunity to work with industry experts, business stakeholders, and project delivery teams in a fast paced and collaborative environment. You will get to grow as a leader, as well as mentor others on the team. We work with different vendors in the marketplace (e.g. Microsoft, OpenText, SAP, Box, IBM) to bring the right solutions and capabilities to the table. 

About the team


Digital Customer, under which our Content Services group sits, is a Deloitte offering focused on providing organizations with a front and back-office transformation of their user experience and underlying business processes centered around sales, service and marketing, or other business areas. We strive to enable customer strategies, create human-experiences and deliver an end-to-end digital customer journey. Our team focuses on capabilities that include document and records management, information architecture, content migration, digitization, and targeted integrations to enable a broader information ecosystem.

Enough about us, let’s talk about you


As a Senior Consultant, you are someone with:

•    5+ years of experience working in a consulting-based environment with knowledge of the business processes and capabilities in the key industries that we typically work in – public sector, financial services, and/or energy & resources
•    Experience in a project environment where you are delivering the strategy, design, or functional aspects of the engagement (e.g. business vision, business requirements, current / future state analysis, governance model, user acceptance testing, process mapping, implementation roadmaps)
•    Ability to facilitate meetings with a diverse set of stakeholders – business, technical, executive
•    Demonstrated experience in owning and delivering clear and concise deliverables in PowerPoint, Visio, Word, and Excel format
•    Experience leading teams of 2 to 3 people


The following experience is an asset:
•    End-to-end sales cycle support (responding to RFPs, building pitch decks to clients, developing marketplace eminence, identifying pricing strategy, etc.)
•    An undergraduate or graduate degree (or equivalent work experience) in some of the following areas: Business Administration, Technology, Information Management, or Library Sciences
•    Knowledge and experience in the end-to-end technology implementation cycle
•    Experience in the areas of document and records management, information architecture, content migration, systems integration, and digitization
•    Bi-lingual (French and English) is strongly desired (for Montreal location, fluent business level French is mandatory)
•    Security Clearance to work in Government

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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