Search all career opportunities

Senior Business Analyst, CRM

Apply now

Apply for Job

Date Posted: Nov 28, 2019

Reference Code: 48182-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

Learn from deep subject matter experts through mentoring and on the job coaching.
Be encouraged to deepen your technical skills…whatever those may be.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.


Are you a committed business analyst with experience in CRM implementation? Do you thrive in a fast-paced, agile environment? If so, check out this exciting opportunity!

What will your typical day look like?

You will work closely with the Business owners and the Solutions Delivery team to facilitate successful execution of deliverables. You will also work with the product team (including both business and technical staff) and internal stakeholders to understand, gather information, synthesize findings into business/functional requirements, and design documents. You will be assisting product/project managers with the development, updating and tracking of the project management process and deliverables (e.g., detailed task lists, project schedule, issue logs, financials, status reporting). You will develop use cases, establish and clearly document requirements and assist with business case development for IT projects and assessments.

About the team

At Deloitte, embedding technology into everything we do is how we stay current, innovative and ahead of our competition. The Solutions Delivery group with Deloitte's ITS (Information Technology Services) requires an experienced Business Analyst with ability to conduct business analysis, understand and document Business Objectives and requirements, perform gap analysis, develop functional designs and scope projects.

Enough about us, let’s talk about you

You are someone with:

  • Strong commitment to professional client service excellence.
  • Completed university degree or college diploma.
  • At least 4-5 years’ experience in business analysis, requirements management and the software development lifecycle.
  • Experience with Siebel or Salesforce CRM implementation.
  • Good understanding of software development life cycle (Waterfall & Agile) and the role of a Business analyst.
  • Strong analytical and problem-solving skills.

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Apply now

Apply for Job