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Senior Business Analyst, CRM, Salesforce

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Date Posted: May 9, 2021

Reference Code: 61463-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

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Are you a committed business analyst with experience in CRM implementation? Do you thrive in a fast-paced, agile environment? If so, check out this exciting opportunity!

What will your typical day look like?


As CRM Business Analyst, you will work directly with the product team, and internal stakeholders to gather information and synthesize findings into business requirements and design. You will assist your project manager with development and will provide updates on project processes and deliverables. You are well versed with the Technology industry and will use this knowledge you possess to participate in and support CRM initiatives, uphold the firm's code of ethics and business conduct.

About the team


At Deloitte, embedding technology into everything we do is how we stay current, innovative and ahead of our competition. Explore the full range of our capabilities – comprehensive support services, tools and applications developed with you in mind, and learning materials. We push the boundaries and make great things happen at Deloitte and for our clients.

Enough about us, let’s talk about you


You are someone who has:

  • A Bachelor’s Degree in Computer Science or Equivalent.
  • A minimum of 5-year experience as a Salesforce Business Analyst.
  • 3+ years of Salesforce – Sales cloud implementation and integration experience and is Salesforce Admin Certified and proficient in Salesforce Admin related activities (custom objects, fields, formulas, lightning components, process builder flows, etc.) 
  • Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables and rule relationships
  • Business Analyst Orientation and enjoys working as a team or independently in a dynamic and fast-paced environment.
  • Experience in Sales force CPQ, Einstein analytics, Business Analyst Certifications (an asset).

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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