Reliability Engineer SharePoint, Deloitte Global Technology (GI-Enterprise Cloud Managed Services)

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Date: Jun 26, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

 

Our Purpose

 

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being. 
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.

 

 

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

 

  • This role requires knowledge of core, specialized, and technical competencies, along with a very solid understanding of an enterprise IT infrastructure operational environment.
  • Ensure user-visible uptime and quality, providing operational and development expertise in making our systems rarely fail, and are fast to fix when they do fail
  • Own the day-to-day health, uptime, monitoring, and reliability of services and server infrastructure
  • Participate in architecture and design reviews to provide recommended improvements to the development teams to improve the reliability and performance of applications
  • Minimize manual involvement by imagining & implementing continuous improvements that create an operating environment, including the development of new tools, dynamically monitoring, alerting, & automated self-healing & recovery
  • Identify and/or analyze problems relating to mission-critical services and implement automation to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions.
  • Engage in application performance analysis and system tuning, and capacity planning
  • Practice Agile and Scrum methodologies

About the team

 

Deloitte Global Culture:

 

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

 

Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

 

You are someone with:

 

  • BS in Computer Science/Engineering or related field (or equivalent years of professional experience).
  • Minimum of 7 years of combined experience in the Development / Operations domain with a focus on operational excellence in software development and maintenance of high application business criticality.
  • Strong understanding of the concepts and principles behind DevOps, Continuous Integration/Delivery/Test, Agile, Lean, Configuration
  • Management, Security, Infrastructure as a Service, etc.
  • Strong experience with SharePoint, SharePoint Search and Workflow Manager Farm Topologies
  • Strong experience with PowerShell and Desired State Configuration
  • Strong experience with Source Control such as GitHub, GIT on Azure DevOps
  • Strong experience with PowerShell and Desired State Configuration
  • Strong experience with Source Control such as GitHub, GIT on Azure DevOps
  • Strong experience with instrumentation, monitoring, alerting, and responding relative to performance and availability of applications
  • Experience and knowledge of database technologies, particularly MS SQL
  • Experience with configuration management tools such as Chef, New Relic, Puppet, etc.
  • Working knowledge of Azure Services, AWS or Google as cloud infrastructure provider.
  • Knowledge of virtualization and its benefits for improving reliability
  • Integration/Delivery/Test, Agile, Lean, Configuration Management, Security, Infrastructure as a Service, etc.
  • Demonstrable experience on automating and reducing manual processes producing reliability improvements
  • Capable of technical deep dives into infrastructure, databases, and application, specifically in designing, coding, operating, and supporting high-performance, highly available services and infrastructure
  • Experience developing in one or more software development language (e.g., preferably C#)
  • Experience in designing for failure, including disaster recovery and business continuity planning
  • Passionate about making things better and driving action with a sense of urgency
  • Experience problem solving issues on globally distributed systems and critical product service environments
  • Brings new thinking to challenge existing technology and processes
  • Excellent at building relationships across teams
  • Firm sense of accountability and ownership
  • Desire to understand our businesses and users
  • Excellent English written, verbal, listening, analytical, and communications skills
  • Good negotiation and facilitation skills
  • Creating an inspiring team environment with an open communication culture
  • Delegating tasks and set deadlines for your internal team
  • Fast learner; Able to multi-task in dynamic environment
  • High level of comfort in interpersonal communications.
  • Comfort in working in a collaborative environment
  • Self-motivated, accountable and ability to contribute independently
     

 

 

 

Our shared values

 

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

 

Every day, we live our Purpose through the following five shared values:

 

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.


The next step is yours
 

Sound like The One Firm. For You? 
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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