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Receptionist, Toronto

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Date Posted: Aug 19, 2019

Reference Code: 46409-en_US

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being. 
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.


Are you a passionate individual looking for a new career opportunity? Interested in learning more about customer service? Look below! ..


*Please note this is a 1 year contract, with full benefits*

What will your typical day look like?
  • Ensure the guest arrival environment is ready for day-to-day operations
  • Proactively welcome and engage guests arriving using hospitality standards eg. the 10/5 rule
  • Respond promptly and correctly to guest questions and requests, if unsure, has clear direction on how and from whom to get the appropriate information
  • Gather required visitor information using the Digital Reception process to securely register the guest  
  • Ensure arrivals are communicated to key stakeholders in a timely and accurate manner as well as execute efficient triage arrivals, guaranteeing all visitors know where to go and how to get there
  • Continually leveraging the daily report and weekly client activity summary to maintain superior understanding of what activities are taking place in BAE daily
  • Proactively execute and offer coat/baggage check services, refreshments and refills to those waiting in the reception lounge – additional responsibilities can include but are not limited to: cleaning the reception area when required
  • Expert on frequently asked questions regarding the Orbis program and experiences/enhancements unique to Bay Adelaide East
  • Consistently deliver an elevated and differentiated customer service experience
  • Maintain professional appearance and attitude at all times
  • Build rapport with direct team members, operational support and broader Deloitte personal at large to provide more personalized service
  • Work with appropriate teams to facilitate 2nd floor safety, cleanliness, and security  as well as liaising with operational and hospitality vendor teams to resolve functional issues not limited to – coffee station refills, coordination of guest arrival, broken, missing or misplaced items
  • Support security services for Deloitte personnel check-in, if required
  • Provide minimal coordination support for Podium Experience lead
  • Monitor the activity on the second floor, directing guests as appropriate to minimize wait times
About the team


The members of the Business Operations team possess a practical body of knowledge that is applied in the delivery of office support.  It includes jobs in the areas of procurement, mailroom, security, concierge, delivery and distribution, reception, records, telecommunications, hoteling resource management and facilities management.  The Business Operations role draws upon knowledge of the specific function discipline and the organization's business practices to provide services to ensure the safe, efficient and effective operation of the organization. The Business Operations group is seeking a Client Experience Professional - Receptionist, for our Toronto area offices.

The Client Experience Professionals (CEP) are at the centre of our clients and guests’ experience – setting the tone from beginning to end. They are responsible for providing 5-star hospitality service in line with the Orbis vision to those arriving, waiting and departing BAE while helping to maintain Deloitte’s security standards by documenting arriving guests through the check-in process. Working closely with a team of colleagues and supported by a client experience specialist, the individual will be required to demonstrate a keen knowledge of the firm, anticipate the needs of our guests, go the extra mile when tending to both internal and external parties, react and problem solve efficiently and demonstrate attentive listening skills.

Enough about us, let’s talk about you


You are someone with:

  • 1-2 years’ work experience in customer service, hospitality, or a facilities environment is a requirement
  • Intermediate level knowledge of Microsoft Word, Excel, Outlook and iOS devices
  • Excellent verbal and written communication skills
  • Demonstrated ability to deal with multiple priorities in a high pressure, client focused environment
  • Excellent organizational and time management skills required
  • High attention to detail and task orientation with an ability to problem solve and be a team player
  • Executive presence and a demonstrated ability to work with all levels within an organization
  • Ability to execute proactive measures to ensure an elevated arrival/departure experience for all guests including responding to requests in a timely manner
  • Flexible shifts to work between 7:00 AM to 6:00 PM
  • Able to lift up to 20 pounds
  • May be required to work in all Toronto-region locations
  • This position may require overtime

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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