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Project Manager, CRM

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Date Posted: Aug 26, 2019

Reference Code: 45530-en_US

Job Type:  Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 



Project Manager, Solutions Delivery requires an experienced project manager to lead and manage projects for ERP applications.  In this role, you will plan, direct and coordinate activities of assigned projects to ensure project goals or objectives are accomplished within approved time frame, scope and budget. 


  • Deliver effective solutions which meet the requirements of Deloitte business groups and that are aligned with ITS portfolio decisions and the ITS technology architecture (on time, on budget, with quality).
  • Be a hands-on Project Manager for Solutions Delivery.
  • Direct internal resources, both onshore and offshore, and ensure the implementation and utilization of consistent processes across the SDLC.
  • Create project charter and report project status to business and ITS stakeholders.
  • Track scope, effort and managing project change requests.
  • Ability to work in fast paced Agile and multiple stakeholders’ environment.
  • Manage projects’ risks/issues/dependencies and come up with appropriate mitigation plans, working with ITS and business teams.
  • Manage relationship with business product/project sponsors, be a trusted advisor.
  • Own and manage project budget, cost, and schedule.
  • Raise and track risks and issues, resolve conflicts and escalate appropriately when needed.
  • Ensure on-time delivery & quality of agreed upon scope.
  • Participate in PM COP and contribute to further the project management processes for the group.
  • Manages project communications including status reports to all stakeholders.
Qualifications and requirements


  • University degree or equivalent work experience.
  • Strong commitment to professional client service excellence.
  • Demonstrated knowledge of Agile project development methodology.
  • 3+ years' experience in Project Management.
  • Proven ability of delivering applications involving multiple stakeholders.
  • Excellent interpersonal relations and demonstrated ability to effectively work with multiple stakeholders and lead others in teams.
  • Superior verbal and written communications skills including oral presentation and building business case. 
  • Experience in offshore development processes and best practices.
  • Successful delivery utilizing offshore capabilities considered an asset.
  • PMP and ITIL certification considered an asset.
  • Experience in CRM implementations (Siebel or will be an asset.
  • Understanding of customer, people, financial and document management concepts considered an asset.

Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted



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