Org Change Management Manager, Deloitte Global Technology (DT -MFAS-IT Change Management)

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Date: Sep 15, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON 

 

Our Purpose

 

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being. 
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.

 

 

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

 

What will your typical day look like?

 

The Change Management (CM) team is a crucial part of the Deloitte Technology organization. Working closely with Member Firm Engagement & Customer Success, our vision is to drive value realization for Deloitte Technology and member firms by embedding an organizational change management discipline and mindset into our services and programs. The CM team applies a consistent, proven methodology and a bespoke toolkit to deliver technology change and critical business outcomes across Deloitte member firms. The CM team’s scope includes assessing the impact of a given technology service or IT-enabled program on our stakeholders, defining the most appropriate organizational change management approach and partnering with the relevant teams within Deloitte Technology and the member firms to drive to a successful outcome. CM Managers are responsible and accountable for the planning and execution of organizational change management activities within the project team(s) they are aligned with and work closely with their counterparts in Member Firm Engagement & Customer Success. CM Managers develop project-specific change management plans and deliverables, identify adoption risks and mitigations, work with internal and external stakeholders and leaders, and supervise the work of other CM staff.

 

Responsibilities:

 

  • Drive and implement organizational change toolkit, methodology, and activities across multiple projects
  • Develop strong stakeholder relationships within Deloitte Technology and in the member firms, as required
  • Use defined and established organizational change management processes, templates, and guidance
  • Define project-specific change management scope, strategy, approach, and deliverables
  • Develop and deliver project scope and requirements within specified timeframe including:
    • Stakeholder analysis and engagement
    • Change impact analysis
    • Leadership engagement and alignment
    • Readiness assessment
    • Communications,training plans and materials
    • Local adoption tracking and reporting, providing suggestions for mitigating actions, where necessary
    • Serve as primary CM liaison to cross-functional team members across different geographies and cultures; partner virtually to meet established project goals
    • Serve as organizational change management point of contact for local implementation teams: facilitate conversations, provide guidance, track actions, risks/issues, and follow-ups

 

People management

 

  • Manage quality and implementation of CM deliverables from junior team members
  • Advise project team members and lead through ambiguity in matrixed environment
  • Promote teaming between CM and other functional team members working on projects

About the team

 

Deloitte Global Culture:

 

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

 

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

 

Enough about us, let’s talk about you

 

You are someone with:

 

  • Bachelor’s degree in related discipline or an equivalent amount of professional experience working in a matrixed global environment
  • 3-5 years’ experience in a professional/client services capacity, emphasizing development/management skills in the
  • Drive and implement organizational change toolkit, methodology, and activities across multiple projects
  • Develop strong stakeholder relationships within Deloitte Technology and in the member firms, as required
  • Use defined and established organizational change management processes, templates, and guidance
  • Define project-specific change management scope, strategy, approach, and deliverables
  • Develop and deliver project scope and requirements within specified timeframe including:
    • Stakeholder analysis and engagement
    • Change impact analysis
    • Leadership engagement and alignment
    • Readiness assessment
    • Communication training plans and materials
    • Local adoption tracking and reporting, providing suggestions for mitigating actions, where necessary
    • Serve as primary CM liaison to cross-functional team members across different geographies and cultures; partner virtually to meet established project goals
  • Serve as organizational change management point of contact for local implementation teams: facilitate conversations, provide guidance, track actions, risks/issues, and follow-ups
  • Manage quality and implementation of CM deliverables from junior team members
  • Advise project team members and lead through ambiguity in matrixed environment
  • Promote teaming between CM and other functional team members working on projects
  • Manage and mentor junior CM team members aligned to projects
     

 

Our shared values

 

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

 

Every day, we live our Purpose through the following five shared values:

 

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.



The next step is yours
 

Sound like The One Firm. For You? 
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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