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Oracle Service Cloud - Senior Consultant

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Date Posted: Jul 8, 2021

Reference Code: 70446-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

Learn from deep subject matter experts through mentoring and on the job coaching
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.


What will your typical day look like?


  • Evaluating and recommending solutions to improve capabilities, performance, and value.
  • Understanding how to leverage the Oracle CX technologies for greater efficiencies and effectiveness.
  • Provide consultative support to our clients that is data-based, analysis-driven, and grounded in a solid understanding of service management, inquiries management, call center operations, and customer relationship management
  • Gather business requirements, create process flow diagrams, and generate technical system specifications
  • Perform fit-gap assessments so as to ensure fit with Oracle service cloud platform, advise on gaps and risks
  • Define requirements, design, configure, test, and deploy Oracle service cloud solutions that may include chat, email, social, knowledge base, customer satisfaction surveys, field service and customer portal elements
  • Experience with project and solution estimation of Oracle service cloud implementations
  • Advise in the development of client and project implementation plans
  • Manage projects, tasks, and systems utilizing project management methodology

About the team


As an Oracle Service Cloud (RightNow) consultant, you will focus on transforming how our clients interact with their customers across all the touchpoints. The roles and responsibilities for the consultant are to provide professional and effective functional and technical consulting services that includes:

  • Providing advice and direction regarding Oracle Service Cloud capabilities and functions to customer organizations;
  • Building positive client relationships by developing an understanding of customer's business and project scope;
  • Lead client discussions to advise on sales and service best practices, business processes as it pertains to delivering and enabling the clients vision;
  • Enabling solutions through Oracle service cloud and related technologies from requirements, design, build through to testing and deployment;
  • Developing analytical and insightful recommendations to meet deliverable targets and complete project tasks within budget and to customer satisfaction;
  • Identifying and communicating conflicts or issues;
  • Assisting in the development of client proposals;

Enough about us, let’s talk about you


  • Experience in at least 1-2 Oracle service cloud implementations projects, demonstrating expert knowledge of the product, its capabilities and how to design and implement it
  • Knowledge of contact center solutions, service management and CRM
  • Functional understanding of CRM & service data models
  • Knowledge of middleware capabilities
  • Experience supporting multi-business unit and enterprise organizations a plus
  • Ideal candidates will have certification in Oracle cloud – sales or service cloud;

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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