Oracle CX Manager

Apply now »
Apply now

Apply for Job

Date: May 21, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto; Calgary; Regina; Vancouver; Victoria 

Learn from deep subject matter experts through mentoring and on the job coaching
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.

As a part of the Oracle CX/CRM team, you will get to work in a fast growing and challenging environment with like-minded people who are eminent in their respective field. Take your team working skills to a higher level by working in a collaborative team analyzing client issues and developing solutions. As a manager, you will bring your leadership skills in training and mentoring staff. Work with your clients and have an advisory function in their daily routines. You will also supervise and mentor junior staff and manage client engagements. And last but not the least, develop a project management mindset by prioritizing objectives, planning and status reporting to your peers and clients on a daily basis. You will also have to travel within Canada and to some U.S. locations to work on client assignments.

What will your typical day look like?

 

A Customer Experience/CRM Manager at Deloitte is expected to contribute to the firm's growth and development in a variety of ways, including:

  • Engagement management: Scope and plan engagements; manage engagement economics and risks; manage engagement teams; develop deliverable structure and content; ensure exceptional outcomes are achieved
  • Stakeholder management: Establish and sustain long-term relationships with top decision makers and key clients
  • Practice development and eminence: Create practical solutions and methodologies; develop “thoughtware” and “point of view” documents; support industry and eminence events sponsored by the firm
  • Develop core offering expertise: Leverage expertise in customer, marketing and digital commerce offerings to support sales pursuits and marketplace eminence
  • Sales and business development: Participate in business development activities; manage pursuit teams; support proposal development
  • Talent development: Develop high performing people and teams by coaching junior practitioners; provide input into project staffing; support recruiting activities

About the team

 

Deloitte’s Oracle Customer experience (Oracle CX) team is composed of designers, strategists and engagement SMEs. Together we imagine new futures for our clients using a collection of methods from human-centered design, conceptual design, strategic foresight, as well as customer and innovation strategy. We work across industries to imagine, deliver, and run winning customer experiences, from digital strategy to omnichannel experiences through to loyalty.

Enough about us, let’s talk about you

 

Deloitte’s Oracle Customer experience (Oracle CX) team is composed of designers, strategists and engagement SMEs. Together we imagine new futures for our clients using a collection of methods from human-centered design, conceptual design, strategic foresight, as well as customer and innovation strategy. We work across industries to imagine, deliver, and run winning customer experiences, from digital strategy to omnichannel experiences through to loyalty.

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.


The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

 

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


Job Segment: Database, Oracle, CRM, Marketing Manager, Project Manager, Technology, Marketing