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Knowledge Leader, Technology, Media & Telecom (TMT), Deloitte Global

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Date Posted: May 29, 2019

Reference Code: 45252-en_US

Service:  Firm-Wide  
Job Type:  Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

External Posting Description

  • Are you a strategic and innovative thinker with critical problem solving skills? 
  • Do you enjoy working in a fast-paced, intellectually challenging evironment?

Work you’ll do:

In this interesting and diverse Manager-level role you’ll join our Knowledge Services team to lead the development and execution of a knowledge plan to support sector and client account team priorities, provide insights on key sector and client issues, facilitate knowledge sharing meetings, coordinate the delivery of knowledge management tools, assist sectors and client account teams in pursuing and closing opportunities, and help optimize use of Deloitte’s internal capabilities.

Responsibilities include:

  • Practice Area Enablement
  • Intellectual Property Management
  • Knowledge Platform Optimization
  • Adoption Measurement & Improvement
  • People and Relationship Management

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you’ll work with:

The CoRe team makes an impact by providing three fundamental services to Deloitte around the world: knowledge services, procurement, and real estate.  We develop new and innovative ways to improve how services are delivered across the Deloitte organization, leveraging our global scope and strength to serve our organization across borders.

Knowledge Services (KS) enables our professionals to leverage the full breadth of Deloitte’s global capabilities in service to our clients.  Knowledge Services professionals connect people to knowledge, focusing on essential knowledge management activities such as: managing intellectual property, curating project experiences, capturing and connecting expertise, sustaining networks within and across teams, and enabling the leverage of third-party content.

External Posting Qualifications

Your role as a manager at Deloitte:

  • Embrace and live the firm’s purpose –to make an impact that matters –by pushing yourself and your team to identify solutions to challenges that are most important for our clients, people, and society
  • Develop high-performing people and teams through challenging and meaningful opportunities
  • Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders
  • Influence clients, teams and individuals positively, leading by example and establishing confident relationships
  • Understand key objectives for clients and Deloitte, and align people to them to set appropriate priorities and direction

To be considered for this role, there are certain qualifications you’ll have to have. And others that would be really, really nice.

Required:

  • Highly responsive with demonstrated ability to take initiative and interact with all levels of management
  • Strong verbal and written communication skills
  • Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
  • Collaborative, team player
  • High comfort level working, managing resources, and collaborating in a virtual, global environment
  • Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others
  • Strategic and innovative thinker with critical problem solving skills
  • Understands the business or industry, relevant marketplace trends and competitive environment

Technical Skills:

Experience with repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus 

Education and experience:

  • Bachelor’s degree required
  • Relevant fields of study may include Business, Management, Information Systems, Library Sciences, Journalism and/or Communications
  • Minimum five years of relevant experience, including experience in relevant industry/sector. Experience in a global professional services organization preferred.
  • Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
  • Experience leading teams; positive work attitude to energize others     

Preferred:

Prior experience in management consulting/professional services and experience working with client account teams a plus

How you’ll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you’ll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

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