Search all career opportunities

Analyst, IT Support Services

Apply now

Apply for Job

Date Posted: Nov 24, 2021

Reference Code: 84238-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching.
Be encouraged to deepen your technical skills…whatever those may be.
Partner with clients to solve their most complex problems.

Join the team that supports virtual & onsite events at Deloitte.

What will your typical day look like?

During a typical workday you will be primarily responsible for providing virtual and in-person conferencing support; scheduling and supporting events. You will be the main point of contact for conferencing related questions and you will regularly collaborate with different streams within our organization. 

Additional responsibilities include hardware, software and basic networking support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. You will demonstrate strong collaboration skills in working with fellow technicians and with the Information Technology Services support teams who oversee centralized service provisions.

About the team

The Conferencing Solutions team provides on-site and virtual conferencing support to our diverse base of professionals in Canada and Chile, as well as end-user support in the province. You will report into the IT Manager of the Conferencing Solutions team; and; while you will work primarily in the Toronto office, you will be required to work virtually with our teams in other locations.

Enough about us, let’s talk about you

You are someone with:

  • Positive mindset; you are resilient, resourceful and dedicated to delivering high quality service in a demanding environment, both in-person and virtually. 
  • Familiarity with in-room technology such as Crestron and Skype Room Systems, and experience in Skype, Teams, Zoom, GlobalMeet, conferencing platforms. 
  • Experience working in a networked environment and ability resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
  • Strong interpersonal, troubleshooting, organizational skills and the ability to work under pressure; as well as flexibility, energy and ability to work well with others in a team environment.
  • Demonstrated ability to collaborate within a diverse team and across teams (to help improve processes or services), and to operate under minimal supervision, with virtual interaction.
  • Strong, effective and clear oral and written communication skills in English (French is an asset)
  • Ability to work within flexible hours between 7:30am and 7:00pm.  Weekend and after-hours support may be required to meet project specific timelines and goals.


Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Apply now

Apply for Job