Manager HR Operations, Deloitte Global People

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Date: Apr 27, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 99749   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto; Montreal; Ottawa 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.



Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.


What will your typical day look like?


DTTL are looking for an to support the strategic transformation of HR Operations.


As the HR Operations Project Manager your primary objective will be to develop and implement a plan to transition into the new model. You will be responsible for working closely with process owners to identify opportunities for improvement, automation, and consolidation. This will require proactive collaboration with other team members across DTTL to assess current landscape, identify interconnecting processes and dependencies and coordinate accordingly.


The initial life of the role will focus on project activities, eventually transitioning into a BAU role with a focus on managing operations along with the People Operations Leader.


Your key tasks will include but not be limited to:

  • Work with the People Operations Lead and PMO to chart out a concrete project plan for transitioning into the new operating model
  • With a focus on user experience and stakeholder demands, assist People Operations Lead in the design of the new operating model
  • Identify key stakeholders and work with them to undertake deep dive analyses into various processes and organise relevant workshops according to timescales
  • Identify key risks and escalate issues to the right stakeholders in a timely and productive manager
  • Work with the Workforce solutions and Technology team to build and implement process workflows into ServiceNow with a focus on process improvement
  • With the support of the process expert, drive the creation of process flows across workstreams and geographies by working closely with the Global Contact Center (GCC), Talent Services and People Advisory team
  • In partnership with the Change team, ensure excellent change management and communication across DTTL.
  • In partnership with the PMO, ensure regular status updates are provided to key stakeholders
  • In partnership with the PMO, ensure timeliness in accordance with the project plan


About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Global People supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities.


Enough about us, let’s talk about you


You are someone with:


  • University Degree preferred
  • 5 years’ project management experience preferred
  • Experience managing people
  • Proactiveness coupled with a passion for problem solving
  • Some experience of working in a Transformation based role with knowledge of HR operations
  • Good understanding of HR systems, processes, and structure
  • Proven ability to engage, involve and build relationships with stakeholders at all levels including subject matter experts
  • Excellent Excel and PowerPoint skills combined with tech savviness for automation
  • Ability to simplify complex organizational processes and structures to create the best experience for the user
  • Ability to move beyond obstacles with a resilient approach
  • Excellent ability to focus on the bigger picture whilst simultaneously ensuring achievement of individual tasks



Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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