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Global Operate Contracts Lead (Director), Deloitte Global Operate

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Date Posted: Oct 16, 2021

Reference Code: 80142-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being. 
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.



Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


In this role, you would be a leader in the Global Operate team, working with Global businesses (Consulting, Tax & Legal, Cyber), other Global functions, and the Deloitte Firms to improve the end-to-end client contracting-related processes for the entire sales
lifecycle. As the Global Operate Client Contracting Lead, you will be responsible for leading the strategy, development, and implementation of global contracting enablers that enhance existing contracting approaches to align and coordinate across Deloitte
Firms and support the building of resource capabilities associated with Operate deals. Executing this role will require frequent coordination and communication with leaders across Global and the Deloitte Firms and their Geographies who execute the contracting with clients.


Key responsibilities may include:


  • Leading the strategy associated with and development of contracting enablers for Operate services, as described in more detail below, with other Global Operate teams, other Global functions, Deloitte Firms, and the GCC Network.
  • Contracting enablers include but are not limited to identifying approach modifications, facilitating the development of network guidance to address market terms and conditions, developing standardized tools where appropriate with the
  • Deloitte Firms, and leveraging existing best practices from the Deloitte Firms, including real-time feedback from the field.
  • Partnering with Global Business leaders to adapt contracting enablers such that they address service-specific nuances in Operate services
  • Facilitating deployment of contracting enablers, including input and agreement across Deloitte Firms and businesses
  • Coordinating the development of relevant guidance, lessons learned and training for contracting community, including the promotion of Operate deal-specific expertise
  • Supporting other Global Operate work threads involved and/or related to contracting

About the team


Deloitte Global Culture:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate’s overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day.


Enough about us, let’s talk about you


You are someone with:


  • 10+ years of consulting experience leading global programs and associated change management efforts
  • 5+ years leading roll-out of global standards and tools across a global organization
  • Fluency in Operate contracting and types of services delivered
  • Leadership experience generating buy-in and agreement among a senior, cross-border, sovereign decision-makers
  • Material global program development and management experience leading the end-to-end process design and associated enablers, including a roadmap for maturity growth
  • Leadership experience in the identification and evaluation of risk, as well as experience developing systematic risk mitigation approaches (e.g., contractual and operational)
  • Ability to lead on strategy, drive process improvements and develop best practices and reusable artifacts for organizations


Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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