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Experienced Manager, Risk Advisory, Canada, Quality and Risk Management (QRM)

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Date Posted: May 15, 2019

Reference Code: 45168-en_US

Job Type:  Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Calgary; Edmonton; Montreal; Regina; Toronto; Vancouver; Winnipeg 

External Posting Description

Experienced Manager, Risk Advisory Quality and Risk Management (QRM) team

Interested in working with leaders and broadening your skillset?  Want to learn more about the Risk Advisory (RA) practice, quality and risk management and internal business processes?  An opportunity to apply your risk management knowledge and help manage the quality and risk of the Canadian RA practice awaits!  The role starts June 1, 2019, with a transition period. Quality and risk management in RA Canada is at an exciting juncture.  With the maturing of our policy compliance processes, the focus is now on building QRM processes throughout the engagement lifecycle, from pursuit to file closure, and embedding it into the culture.  Building and developing these processes is seen as a key value driver to our business – increasing quality, engagement recoveries and reducing the risk of engagement failures are all key components of our RA growth strategy.

The Manager will be supporting the RA Quality & Risk Leader (QRL) Karen O’Brien, in policy and process implementation and monitoring, risk-related consultations, promotion of the continued importance of quality and risk management and practice review administration, with day-to-day direct reporting to the RA QRM Director, Linda Sze. There is an option for a two-year secondment opportunity. The preferred location would be Toronto for purposes of working closely with the QRM Director and other RA National team members, but we are open to candidates based in other regions.

Your role as a manager at Deloitte:

  • Embrace and live the firm’s purpose –to make an impact that matters –by pushing yourself and your team to identify solutions to challenges that are most important for our clients, people, and society
  • Develop high-performing people and teams through challenging and meaningful opportunities
  • Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders
  • Influence clients, teams and individuals positively, leading by example and establishing confident relationships
  • Understand key objectives for clients and Deloitte, and align people to them to set appropriate priorities and direction



External Posting Qualifications

Specific responsibilities include:

  • Managing Risk Advisory’s Centre of Excellence (RACE) team based in Chile—the RACE team focuses on approving normal risk CAEAs and monitoring activities
  • Re-designing and implementing QRM processes, monitoring and reporting around the CRM, CAEA and Source processes for RA, including support for these tools
  • Liaising with RA Learning & Growth to coordinate QRM content in Learning curriculum 
  • Facilitating sessions for practitioners and new and experienced hires on QRM processes

This role also involves various activities supporting the RA QRM team on a project basis, allowing for national cross-services and internal networking, experience and exposure, and interaction with Global and other Member Firm QRM teams. The Manager will also have the opportunity to raise her/his profile and network with RA leadership while broadening project management, quality and risk management and communication skillsets.  

Highly recommended candidate attributes include:

  • Being a self-starter and able to work independently
  • Enthusiastic to improve process and adaptable to change
  • Well-developed analytical and research abilities 
  • Keen ability to synthesize data/information and communicate it orally and in documented form (e.g. communications, presentations)
  • Being a strong, experienced and energetic presenter
  • Astute and proven business acumen 
  • Ability to handle sensitive and confidential matters
  • Being confident, tactful and able to effectively influence others and deal effectively with senior leaders

Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted



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