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Deployment & Adoption Senior Manager, Deloitte Global Audit & Assurance

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Date Posted: Nov 24, 2021

Reference Code: 84237-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being. 
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.



Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


Role Specific Responsibilities:


  • Maintain an understanding of deployment and adoption activity across all programs/projects within the portfolio; including status, release dates, issues/risks, member firm readiness and adoption status
  • Meet regularly or as needed with project teams to ensure appropriate involvement in project planning and definition of scope
  • Provide strategic guidance on deployment and adoption activities, including overall approach, plans for accelerating adoption, training, communications, and eventually monitoring of adoption status
  • Lead organizational change activities including culture change
  • Maintain holistic view of the active/coming projects across multiple areas and update appropriate dashboards in a timely manner
  • Lead risk assessment and mitigation strategies for overall adoption goals
  • Direct collaboration with global, regional, and/or local member firm teams to promote adoption of solutions, practices and processes
  • Work with member firms to develop, review, and monitor their deployment and adoption plans for various initiatives
  • Lead change-related activities, such as communication planning, coordination with global learning team on learning delivery and developing change-related methods and processes
  • Complete and maintain resource estimates for all projects where team resources are engaged
  • Ensure contribution to project risk assessment and release readiness processes
  • Direct delivery of project scope and requirements, using defined processes, templates, guidance, including the preparation and review of deployment and adoption deliverables that are provided to member firms
  • Deliver project, program and leadership updates
  • Gather feedback from member firms and make recommendations for improvement
  • Demonstrate contribution to meeting stakeholder commitments as evidenced by satisfactory or above ratings from project leadership, team members and peers


People management


  • Manage team resources (managers, senior analysts, and/or analysts) against project milestones while providing guidance, mentorship, and performance management feedback
  • Consult with cross-functional teams on the team’s approach, strategy and plans
  • Manage relationships with other Deloitte teams and lead change-related activities for on-going global initiatives while promoting teaming
  • Communicate with member firm business teams and support their activities
  • Demonstrate ongoing relationships with member firm team members and leadership to promote and coordinate change-related activities and plans


Knowledge sharing/documentation


  • Drive contributions to existing communication vehicles to promote team activities across the respective initiatives we support
  • Develop and train other resources on our established methodologies and tools
  • Participate in cross-functional process improvement and methodology initiatives
  •  Lead continuous improvement initiatives and lessons learned sessions
  • Demonstrate advanced understanding of strategy, processes, standards and methodologies and act as a change management subject matterexpert

About the team


Deloitte Global Culture:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


In Deloitte Global Audit & Assurance, we make an impact by delivering a strong foundation of audit practices across Deloitte. We leverage new ideas and technologies to raise quality standards, drive growth and change, and define the audit of the future.

Enough about us, let’s talk about you


You are someone with:


  • Bachelor’s Degree in related discipline or an equivalent amount of professional experience working in a matrixed global environment
  • 8-10 years’ experience in professional/client services capacity, emphasizing development/management skills in the following areas: communication, change management, organizational culture change, documentation, learning, and general business analysis
  • Minimum of 5 years’ experience leading project teams on change management and adoption projects
  • Technical Skills
    • · Ability to translate technical concepts into various forms of documentation for various levels and audiences
    • · Experience with enterprise solution implementations in a global setting
    • · Ability to understand a global infrastructure and the integration of member firm environments
    • · Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, and Skype.
  • Thorough understand of instructional design principles
  •  Ability to negotiate with and influence others
  • Ability to comprehend business processes and impact to projects at hand
  • Ability to lead people, projects, and interact with varying levels of management
  • Advanced ability to work within a virtual team environment, including virtual resource management
  • Effective resource management skills to meet project demands
  • Advanced presentation, organization and facilitation skills
  • Ability to assess the learning needs and appropriate approach for same using appropriate Deloitte licensed tools
  • Experience working with diverse organizations (directly or virtually) in various geographic locations


Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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