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Data Protection Enforcement Quality Assurance Technician, Deloitte Global (GTS-Cybersecurity)

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Date Posted: Oct 11, 2019

Reference Code: 45645-en_US

Service:  Firm-Wide  
Job Type:  Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

External Posting Description


The Shared Security Service is part of the Global Security Strategy that will extend existing, internal security capabilities to Deloitte’s use of Data Protection.

Work you’ll do:

The Quality and Assurance technician is responsible for providing consistent quality of production by developing and enforcing good practice and preventing mistakes or defects in manufactured products from going to market. We want to avoid problems when delivering solutions or services that will integrate with other core security platforms. There will be keen focus on validating processes, creating documentation for continuous testing to make sure security solutions meet certain standards of quality and day to day operational support of the platform, reviews products and services to make sure they meet certain standards of quality. This position works closely with Service engineer team, Global Architecture team and Service Managers


  • Monitoring product quality
  • Understand, contribute to and align activities with security policy optimization
  • Perform failure, routine analysis and check for regulatory compliance
  • Create and maintain knowledge documents and playbooks outlining testing procedures and workflows
  • Work closely with Team to enable their learning and understanding of support processes and procedures and to assist in information and knowledge transfer
  • Assist operational issue resolution, including working with other internal Deloitte technology teams and vendors
  • Assist with regular platform maintenance and upgrade testing
  • Assist the Architect with technical issues and testing
  • Lead investigation for root cause analysis and corrective action necessary to address
  • Performs other job-related duties as assigned, including support ticket resolution and tracking.
  • Tests products for documents findings, dimensions and performance criteria, and for a variety of other qualities

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.  Deloitte Global supports our talented professionals in answering the question: What impact will you make?


External Posting Qualifications


Your role as a senior staff member at Deloitte:

  • Identify and embrace our purpose and values, and put them into practice when executing daily tasks/activities
  • Enhance personal development skills by actively seeking opportunities for growth, sharing knowledge and experiences with others, and acting as a strong brand ambassador for the firm
  • Seek challenging opportunities across businesses and borders and take accountability for personal and team results
  • Build relationships and communicate effectively in order to positively influence peers and other stakeholders
  • Understand objectives for clients and Deloitte, align your work to objectives, and set personal priorities


To be considered for this role, there are certain qualifications you’ll have to have. And others that would be really, really nice.


  • Bachelor’s Degree and 4+ years’ experience in support and/or operations in the security field, including system management and administration
  • Excellent analytical/ problem-solving ability, strong influence and negotiation skills, very strong written and verbal communication skills and excellent relationship management skills. Very detail-oriented. Strong customer service skills and orientation
  • Must be creative and independent thinker with the ability to translate technical requirements and challenges into results. Knowledge of configuration, policy, and event workflows and playbooks
  • Motivated self-starter able to work independently without direct supervision


  • Experience with security policy (e.g. CASB, DLP, firewall, IDS) design, implementation, review, and optimization
  • Cloud/Service based technology experience
  • Familiarity with security architectures and a strong understanding of Active Directory, RBAC and least privilege
  • CASB/content filtering/technical knowledge and business analysis
  • Knowledge in Json, Powershell, JavaScript, Python & Java

How you’ll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you’ll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.


Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

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