Customer Data Architect

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Date: Jun 26, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Montreal 

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

 

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
 

What will your typical day look like?

As a Customer Data Platform Business Architect, you are passionate about creating solutions to drive business value for your clients. You have an understanding of the different options available in the market, such as Adobe AEP, Salesforce 360, Lytics, etc. and how these solutions work with the martech and adtech stack to drive a meaningful customer experience and loyalty. You are enthusiastic about all things customer and marketing, have strong problem-solving and relationship skills, are savvy in marketing technology.

 

The CDP Business Architect will be responsible for translating customer requirements into an architecture and design that will ultimately constitute the blueprint for the solution. This role is ultimately responsible for ensuring the delivery team delivers consistent and efficient results to the customer. The Customer Data Architect will be the main point of contact for the sales and delivery teams for project design for implementations utilizing martech platforms, such as Adobe or Salesforce, for the clients CDP solution.

Specifically, in this role, you will:

  • Drive successful and winning architectural designs for the CDP and in the marketing domains from design and planning to implementation
  • Work closely with technical team on what technologies are to be utilized within any given solution
  • Work with the client on the business requirements and marketing use cases
  • Lead teams during complex project delivery
  • Understand at a high level how various products within the technical ecosystem should be utilized
  • Contribute to and support sales pursuits and business development activities

Enough about us, let’s talk about you

You are someone with:

  • Over 6 years’ experience successfully delivering technical projects in customer and marketing related areas such with CRM ecosystem (Salesforce, MS Dynamics 365, Blackbaud), Master-Data-Management platforms (MDM) that focus on customer domain, CDP (Customer Data Platform used for Marketing), Customer Warehouse design, build and applications
  • Strong understanding of Customer Masters and various techniques in identifying customers from multiple channels and systems, leveraging deterministic and probabilistic algorithms, de-duplication, consolidation and splitting customer records
  • Proven track-record working with various marketing technologies across Adobe, Google, Salesforce, IBM, and relevant data management and customer data platform vendors
  • Extensive experience in data integration with upstream and downstream systems and channels, including various real-time and batch integration technologies, design and implementation
  • Excellent communication and strong interpersonal skills to facilitate meetings and complex concepts, including thorough understanding of what may drive business priorities, strategy and direction, and what may drive customer business needs

 

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.


The next step is yours
 

Sound like The One Firm. For You? Apply by [insert date].
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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