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Cross-Industry Knowledge Manager, Deloitte Global CoRe-Knowledge Services

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Date Posted: Jan 9, 2020

Reference Code: 48020-en_US

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.



  • Are you a innovative thinker with critical problem solving skills?
  • Are you a self-starter who is comfortable working in a fast-paced virtual environment?


What will your typical day look like?


The cross-industry Knowledge Manager (KM) in the Canadian member firm (MF) will serve as the knowledge management owner to their aligned practice area, understanding their local and practice area priorities, and coordinating knowledge activities to foster a more robust global knowledge exchange. The MF KM will also coordinate closely with the broader CoRe Knowledge Services teams, both collaborating and aligning to Global CoRe KS’s strategy, priorities and approaches.

Practice Area Enablement

  • Develop knowledge plans that articulate KS support of the strategic priorities of the practice
  • Curate assets, working with subject matter specialists to nominate the “best from the rest”
  • Create and contribute to collections of internal content and external research to support strategic priorities (e.g., for Hot Topics)
  • Create and maintain global and local knowledge sites for a practice area, as warranted
  • Report to practice area leadership on usage of and contribution to the knowledge system; as well as other metrics associated with Member Firm Standard 1
  • Represent Canada’s industry/sector stakeholders and communities in broader initiatives or discussions, ensuring the practices area’s knowledge management needs are well-represented

Intellectual Property Management

  • Maintain “healthy knowledge space” by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.g., archiving, targeting content to fill gaps)
  • Provide knowledge transfer sessions on local initiatives / priorities to educate global business support and Nerve Center teams
  • Lead the harvesting of strategic priority content and assets from local systems (e.g., shared drives, team sites, local document management systems) and migrate to global knowledge systems

Expertise & Network Connectivity

  • Drive expertise identification efforts, including DPN integration and profile completion efforts
  • Identify and connect Member Firm specialists into relevant cross-Member Firm communities/networks and peer-to-peer forums to exchange knowledge

Knowledge Platform Optimization

  • Develop, maintain and convey in-depth expertise of global knowledge platforms/tools capabilities and functionality to provide local guidance for MF practitioners
  • Deliver recommendations to enhance and optimize global tools to better meet local usage, preferences and processes
  • Drive integration options and opportunities between global and local tools, including embedding linkages in local systems
  • Supports managing Canada’s industry taxonomy values and update process with Taxonomy team

Adoption Measurement & Improvement

  • Capture local knowledge success stories and testimonials to be featured in local and global communications
  • Lead systematic analysis of member firm practitioner adoption, usage and contribution levels and determine appropriate action to increase participation.
  • Compile and deliver reporting in line with member firm and global leadership strategy and goals

Leadership Relationships

  • Build internal and external network for effective working relationships with Industry/Sector/Client teams to address content requests and build source network for content
  • Collaborate with other business unit programs/stakeholders, e.g. marketing, pursuits, solutions, learning, insights, Nerve Centers, etc.


About the team


The CoRe team makes an impact by providing five fundamental services to Deloitte around the world: knowledge services, creative services, contact center, procurement, and real estate. We develop new and innovative ways to improve how services are delivered across the Deloitte organization, leveraging our global scope and strength to serve our organization across borders.

Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Enough about us, let’s talk about you


You are someone with:

  • A minimum of 4 years of relevant experience. Experience in aligned industry/business area a plus and experience in a global professional services organization preferred
  • Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus
  • Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
  • Highly responsive with demonstrated ability to take initiative and interact with all levels of management
  • Strong verbal and written communication skills
  • Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
  • Collaborative, team player
  • High comfort level working, managing resources, and collaborating in a virtual, global environment
  • Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others


Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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