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Senior Consultant, Service Excellence

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Date Posted: Nov 5, 2021

Reference Code: 76543-en_US

Job Type: Permanent 
Primary Location: Multiple Locations, Canada 
All Available Locations: Toronto; Calgary; Edmonton; Halifax; Montreal; Ottawa; Regina; Saint John; Saskatoon; St. John's; Vancouver; Victoria; Winnipeg 

Learn from deep subject matter experts through mentoring and on the job coaching
Partner with clients to solve their most complex problems
Be expected to share your ideas and to make them a reality.


Are you interested in providing analytical and operational support within the Consulting practice? Read more below!

What will your typical day look like?

As a Consultant in Service Excellence, you will:

  • Support the development of quality and risk programs, tools and processes created to support leaders and practitioners nationally and globally.
  • Participate and contribute to analyzing and implementing process improvement initiatives and process re-engineering opportunities.
  • Enhance and maintain dashboards and reporting – Support creating innovative ways to report to leadership on Service Excellence performance, key indicators and proactive monitoring of risk.
  • Participate in the creation and implementation of leadership reporting and presentations.
  • Contribute to the creation and development of Service Excellence communications (newsletters, webpages, invites, presentations etc.) and develop innovative ways to create user friendly messaging on quality & risk.
  • Support the strategic agenda and special projects for the Service Excellence group.
  • Support the national coordination, planning and management of various initiatives.
  • Support project planning and management including coordinating with various teams to ensure milestones are met and deliverables achieved.
  • Coordinate and execute Service Excellence training for the Consulting practice with other members of the team and various stakeholders of all levels.
  • Be a team player and provide support on strategic and special projects for the Service Excellence group.
  • Strive to continuously improve & streamline Service Excellence processes to improve the business experience.

About the team

The Service Excellence Consultant will report directly to the Service Excellence Director to provide analytical and operational support to the team and Consulting practice. 

Service Excellence supports the Consulting practice to provide quality & risk advisory and management support services across various stages of the engagement lifecycle from sales to finalizing an engagement, promoting quality and risk standards including methods and tools to achieve delivery excellence.

Enough about us, let’s talk about you

You are someone who has/is:

  • 3+ years of related quality and risk working experience
  • Strong knowledge of Microsoft Office with proficiency in PowerPoint, Excel and Word
  • Experience with Tableau and SharePoint will be an asset
  • Strong verbal and written communication skills
  • Commitment to quality, process-oriented and organizational skills with the ability to prioritize to achieve deadlines and results
  • Detail oriented and analytical
  • Team player and collaborative
  • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  • Ability to work in a demanding and fast paced environment independently and in a team setting
  • Completed undergraduate degree in Business Management, Commerce or related field
  • Project management experience would be an asset
  • Experience coordinating training/webinars an asset
  • Minimal travel may be required 

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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