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Client Experience Professional, Toronto

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Date Posted: Aug 20, 2019

Reference Code: 46427-en_US

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

Are you a motivated customer service professional looking for a new opportunity? Apply below!
What will your typical day look like?


The Client Experience Professional is responsible for working with the Workflow Coordinator and various service delivery teams to oversee, maintain and ensure the smooth and efficient day to day operations of Deloitte’s offices. Practical knowledge is required for delivering excellent office support services including greeting clients, security assistance, ordering supplies, facilities management, photocopying, binding, filing, etc.  Position includes general Reception as required.

  • Ensure the readiness of the office environment for the day-to-day operations
  • Perform general office maintenance and organization of meeting rooms, workstations, supply rooms, printer/copier areas
  • Perform general building assistance such as dealing with carpet issues and lighting, etc.
  • Creation and modification of reservations using Manhattan software
  • Provide Onboard Kiosk support and troubleshooting
  • Provides assistance to internal support groups (ie. One Team, Print Shop, IT, etc.)
  • Provides assistance to internal staff for office requests, such as assistance with photocopy jobs, digital scanning, faxing, binding requests, etc.
  • General Reception support duties as required
  • Assign, monitor and removal of cabinet and mailbox spaces
  • Support internal staff arrivals, departures and relocations with their seating, workspace cleanliness, assigned cabinets, keys, mailboxes, moving bins, deficiencies, and special requests
  • Excellent customer service skills are required to answer any client’s inquiries regarding mail, courier items and supplies; respond to incoming email inquiries
  • Excellent customer service skills are required to accommodate internal client (ie Print Shop, Lottery) priorities & requirements
  • Knowledge of national and local courier services; services offered, deadlines, etc.
About the team


Deloitte is one of Canada’s leading professional services firms, providing audit, tax, consulting and financial advisory services across Canada. At Deloitte, we combine industry insight with a deep understanding of today’s local and global business challenges to give our clients the intelligent, practical and principled solutions they need to resolve both today’s and tomorrow’s challenges.

The members of the Business Operations team possess a practical body of knowledge that is applied in the delivery of office support.  It includes jobs in the areas of procurement, mailroom, security, concierge, delivery and distribution, reception, records, telecommunications, hoteling resource management and facilities management.  The Business Operations role draws upon knowledge of the specific function discipline and the organization's business practices to provide services to ensure the safe, efficient and effective operation of the organization. The Business Operations group is seeking a Client Experience Professional for our Toronto office.

Enough about us, let’s talk about you


You are someone with: 

  • 1-2 years work experience in customer service, hospitality, or a facilities environment is an asset
  • Intermediate level knowledge of Microsoft Word, Excel, and Outlook
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Ability to multi-task and be a team player
  • Ability to respond to requests in a timely manner and to prioritize and organize workload
  • Flexible shifts to work between 7:00 AM to 6:00 PM
  • May be required to move tables, chairs, boxes and/or moving bins
  • Able to lift up to 50 pounds
  • May be required to work in all Toronto-region locations
  • This position may require overtime

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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