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Business Operations Leader (Senior Manager), Deloitte Global Technology Services

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Date Posted: Nov 30, 2021

Reference Code: 76541-en_US


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.





Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?



What will your typical day look like?


Drive the end to end strategic approach for the business of infrastructure and cloud, which includes evaluation of strategies and goals of the service area. Provide counsel and guidance on long range plans involving strategic development. Arranges and prioritizes critical issues and required information to facilitate efficient decision making. Serves as a strategist, consultant and implementer to achieve streamlined activities within the organization based on urgency and priority. Deliver insight and make recommendations to help service lines across GTI achieve the vision and strategic deliverables for the organization. We are looking for a candidate with a strong foundation in business operations and project management, with the ability to build presentations and messaging that communicates strategy, roadmap, value, and capabilities.

Roles and Responsibilities


  • Define and implement technology initiatives and projects. Consult with internal clients, understand and define scope, articulate approach, engage project team and key stakeholders, develop and execute on project plan, develop recommendations or implementation plans
  • Conduct and present research and analysis, including market, competitive, economic, industry trends. Analyze and synthesize secondary research; lead primary intelligence gathering as needed
  • Manage and review the completion of detailed financial and nonfinancial analyses that can be used to evaluate opportunities or assist in making key strategic decisions. Develop recommendations and approaches for strategic and operational improvements. Presents insight to senior leadership
  • Develop executive level communications and presentations to display and communicate strategic, operational and financial information. Develop leadershiplevel presentations from initial storyboarding to logical structuring to presentation and delivery.
  • Assemble and lead crossfunctional teams to stand up and manage projects with structured work plans and deliverables.
  • Produce weekly, monthly, quarterly and yearly reporting
  • Work with Managing Directors across GTI, GTS and stakeholder leadership teams to ensure effective staff participation on projects and other key initiatives
  • Manage the flow of information and communication between teams within service lines
  • Manage leadership meetings and other meetings on behalf of GTI Leadership; represent the GTI Leadership in relevant meetings, discussions, and conference calls
  • Analyze and craft execution plans to delegated problems, issues and escalations
  • Other responsibilities and duties as assigned to support ongoing strategic initiatives and business operations

About the team


Deloitte Global Culture:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.


Enough about us, let’s talk about you

You are someone with:

  • Bachelor’s degree & 7+ years of relevant corporate strategy, IT management or technology consulting experience
  • Successful track record in strategy development, competitive analysis, & scenario planning
  • Ability to manage several deliverables simultaneously with different stakeholders. Proactive & results-oriented
  • Strong interpersonal skills; ability to work effectively in matrix organization; ability to work effectively with individuals from different countries & cultures; ability to influence Senior Executives
  • Experience managing complex budgets and approval cycles.
  • Experience with Microsoft tools
  • Ability to foster a climate conducive to establishing positive working relationships with clients (internal & external)
  • 3+ years of client service experience preferred
  • MBA or strong Business Analysis and/or Project Management experience preferred
  • Excellent written & verbal communications skills required. Must be able to easily grasp and communicate complex ideas
  • Exceptional diagnostic, research, analysis &  problem-solving skills
  • Ability to think globally, strategically & creatively
  • Proven ability for leading & delivering internal projects.
  • Extensive experience advising & coaching top executives on strategic, organizational, & communications matters



Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan. We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.



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