Business Development Manager (BDM), ServiceNow

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Date: Aug 3, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent
Primary Location: Toronto
All Available Locations: Calgary, Ottawa


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters.

What will your typical day look like?

As a BDM you will learn about our business and market opportunity ahead. You will bring your experience and insight to help shape our thinking. You will be embedded into the fabric of our broader business and participate in forums that focus on business development and sales. You will leverage your existing relationships and participate, coordinate and execute sales strategies and sales processes with objectives to expand awareness and strengthen position of our ServiceNow related business services including advisory, implementation, transformation and operate services, product and license sales across all our offerings. You will be responsible for driving profitable, top-line revenue growth.  In this capacity you will successfully:

Leverage your existing network and relationships to shape new opportunities and expand our qualified ServiceNow pipeline and deal flow

Collaborate across our Global Network on best practices, market initiatives and activation of our global bold plays in the Canadian Marketplace

Own and execute sales process and outcomes end to end, collaborate and engage with our team and broader Deloitte network with regular cadence

Manage and/or coach team members and ServiceNow-focused practice leads through the various steps of the firm’s sales cycle

Participate in innovating the sales process and continuous improvement in our sales operations.

Collaborate with our Canadian marketing team to create differentiated marketing messages and campaigns focused on client value and client outcomes   

Part of your daily routine will be to develop strong working relationships with Partners related to assigned targets, Industry Leaders, ServiceNow stakeholders and clients. Additionally, you will actively participate in the continuous improvement of our sales operations including, go-to market initiatives, innovating our offering and our overall sales strategy.

About the team

In 2022, our ServiceNow team celebrates ten years of helping our people and our clients excel. We are a tight knit group of professionals with a vision of a world where technology helps people and organizations create innovative experiences, more secure, productive and enjoyable workplace with better human connection. Commitment to each other and courage to innovate are the key to our success and we seek the next challenge to conquer while continuous learning and finding ways to be better. We work on most challenging initiatives for most recognizable Canadian companies with commitment to do it right and do it together. 

We are people business built on relationships and individual contribution to the team. We are looking for an experienced Business Development Manager to support the growth of our ServiceNow business. This role is the first BDM role within our team and represents a great opportunity for growth as our BDM and sales team expands. The BDM will work with our leadership team to develop business relationships and strategic partnerships on behalf of our organization. The individual will focus on furthering our market position, relationship within ServiceNow ecosystem, and most importantly, source and qualify material sales opportunities.  

The success of the role will depend on developing deep relationships with our technology Alliance Partners, Deloitte’s Industry and Account Leadership Teams and client Senior Executives to frame and qualify opportunities that generate top-line revenue.

Enough about us, let’s talk about you

You developed your network through integrity and value focused engagement. You are recognized and trusted by your relationships to always do the right thing and have their best interest in mind. You are life-long learner, innovator and can create followership through commitment and engagement. In addition, to be successful in the role you should be:

A self-starter, with a purpose driven, growth mindset

Strong industry and account relationships and connections at executive levels

A Demonstrated track record for sales and business development results   

Demonstrated ability to train and mentor others in professional sales,

A good understanding of business, business pain points, and an ability to converse with senior business leaders,

Ability to maintain and foster senior relationships with ServiceNow account executives

Previous experience selling SAAS, Service Management and workflow automation solutions and services is considered an asset

Experience improving and innovating sales processes

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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