Band 8 - Senior Manager

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Date: Jun 23, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 99602   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


  • Defines and executes a marketing and communications strategy to increase usage of and contribution to global knowledge sharing tools, and to drive knowledge sharing behaviors across the Member Firm network of Deloitte.
  • Conceptualizes and oversees the development and dissemination of internal marketing and awareness campaign and communication deliverables, in line with Deloitte Global Brand and legal standards.
  • Defines internal target audiences to receive communications; oversees development of targeted, audience specific versions of communications as required.
  • Sets communications expectations and standards for Knowledge Managers across Deloitte’s Member Firm network, and reports progress. Facilitates the development of local communications plans as needed.
  • Ability to proactively identify and maximize new and different internal communication channels and offerings.
  • Manages a cross-border, virtual team to develop and disseminate campaigns and communication deliverables.
  • Regularly reports reach, effectiveness and impacts of campaigns and communications; continually monitors metrics and feedback to make data-driven strategic or tactical adjustments as needed, in line with business needs and leadership direction.
  • Engages broader CoRe KS team members to amplify communications; understands needs of different groups and ensures relevant support materials are available. Reports activities and outcomes.
  • Engages and manages external vendors as needed to deliver campaign deliverables, including development of creative briefs, project and budget management.
  •  Builds a network of internal communications contacts to facilitate the dissemination of campaign materials

About the team


Deloitte Global Culture:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let’s talk about you


You are someone with:


  • Bachelor’s degree required; relevant fields of study may include Business, Marketing, Communications, Journalism, Data Analytics, or Management
  • A minimum of eight years relevant corporate experience.
  • Ability to be  resourceful, collaborative creative thinker with proven design, writing editing and video skills.
  • Excellent communicator who can build rapport quickly across all levels.
  • Deep understanding of leading internal communications best practices.
  • Ability to be a self-starter with proven project management experience and the ability to achieve results in a fast-paced environment; able to manage multiple projects simultaneously.
  • Experience in measuring the effectiveness of marketing and communications strategies
  • Experience in managing a virtual team and collaborating across different time zones and cultures.
  • Experience in using communications to influence stakeholders and drive culture and/or change management.
  • Understanding of discipline and value of Knowledge Management and its application within professional services


Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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