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Agile Operations Delivery Manager

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Date Posted: Sep 5, 2019

Reference Code: 46214-en_US


Level: Manager

Service:  Consulting  


A job with our team will provide you:


  •  Experience supporting Canada’s first P&C digital Insurance provider, which has won international awards for the industry disruptive and sophisticated technology solution.
  •  Experience working with a globally distributed and highly motivated and supportive delivery team
  •  Exposure to working closely with the Insurance business stakeholders to come up with creative ideas and deal with production challenges



Deloitte currently has a multi-year engagement contract to support the operation of the modernized platform along with design, build and delivery of functional enhancements for two of their lines of businesses.  On both operational and enhancement activities, the teams actively engage with the business leadership looking through issues, resolutions and opportunities for delivery and quality improvements.This P&C Insurance client is continuing their transformation journey which includes modernization into an agile organization within its industry.  As part of this modernization, this client has already invested quite heavily into modernizing their business platforms and continue to extend on their modernization of their operations to agile.



Lead and manage a globally distributed Deloitte team to drive the operations while closely collaborating with Deloitte’s functional enhancement delivery scrum masters to help the client continue their agile organizational transformation.  In addition to the experience of helping this client transform, there will also be opportunities to identify additional services that can be provided to this client and continue to expand the Deloitte services footprint.

What will your typical day look like?


Understand what are the kinds of issues being reported by the business to your support team, and make sure people are looking into them and follow up with support team on progress while managing any staffing issues.  Be the first point of escalation for the key client stakeholders and provide guidance to the support team as necessary.  On a regular basis drive grooming and plan the defects based on the available capacity of the team for upcoming sprints.  Own and manage the weekly and monthly service governance reports and review both internally and with client.


About the team


The team is composed of a highly collaborative team with team members across Toronto, India, Portugal and Chile, who can investigate and resolve issues, design and develop solutions for defects, and execute the necessary testing.  The team is focused on Level 3 support and works very collaboratively with our client’s teams.  One key observation about the team is that even during high stress times, they are a joyous team to work with, where everyone within the team are willing to help each other and care for each other.

Enough about us, let’s talk about you


You are someone who:

  • Has a strong IT Service Management background and has done production support for at least 3 to 5 years
  • Has managed high performing teams and considers yourself as a leader who is focused on driving results and doing what is necessary
  • Able to build and manage a strong relationship with business & IT stakeholders.
  • Has application development background and has is very comfortable in agile environments
  • Understands how applications and infrastructure behave, and can comfortably interact with Infrastructure, DevOps and other application teams
  • Communicates well, and can build governance reports and drive regular governance meetings with the client stakeholders and internal leadership


Why Deloitte?


Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:


  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours


Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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