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Adobe Senior Manager

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Date Posted: May 28, 2019

Reference Code: 45228-en_US

Job Type:  Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

External Posting Description


Senior Manager / Senior Lead – Adobe Marketing Cloud

Deloitte Digital is a Creative Consultancy – a new model for a new world. We believe that in the modern world, brands are no longer defined by the things they say, but rather the connected experiences they create. Leveraging the deep business expertise of Deloitte Consulting, the Deloitte Digital is thriving in the greenspace between traditional agencies and traditional consultancies — bringing new and innovation solutions to our clients and their customers. Plus, we have a lot of fun along the way.



Your role as a Senior Manager at Deloitte:


• Inspire others to embrace and live our purpose and values

• Actively contribute to building the talent pipeline; create a talent experience that attracts, develops and retains top-talent and high-performing teams

• Create opportunities to drive impact: anticipate client needs and deliver superior results by leveraging each person’s strengths

• Build deep relationships across a diverse network, and use a flexible influencing style to gain buy-in and drive impact

• Translate broader strategies into a compelling team visions and goals; align team priorities to achieve business/firm objectives

• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement

• Establish a strong leadership brand and inspire followership through passion, integrity, and appreciation of others

As a Senior Manager with Deloitte Digital, you will be part of a collaborative engagement team that identifies issues, recommends to our clients solutions that are practical as well as visionary and have an impact from the boardroom to the back room. Assisting in proposal development, participating in client presentations or services development as well as contributing to effort estimating, work planning and status reporting will be an integral part of your role. You are expected to contribute to the firm's growth and development in a variety of ways, including:


  • Engagement Management:  Take a lead role in delivering and managing consulting services to high growth organizations with a diverse team of Consultants; manage a large team or complex project; determine the client needs by selecting and applying appropriate approaches, tools, and techniques best suited to the client's business.
  • Client Management: Create long term relationships at a senior client level; Execute a client service plan on complex engagements; manage day to day interactions with client teams and staff; communicate clearly and consistently on objectives and activities; work closely with clients to understand engagement change implications and facilitate implementation.
  • Expertise in Adobe Marketing Cloud products: Have a proven track record with implementing end-to-end Adobe products solutions. Identify and drive Adobe technologies opportunities to completion.
  • Business Development: Identify and lead business development opportunities; contribute to the development of proposal technical and business content; Develop and deliver sales presentation or market positioning material; Participate in industry and technology events through speaking engagements.
  • Practice Development & Eminence: Define and guide the development of market-valued intellectual capital; Define and develop practical solutions and methodologies; Define and lead alliance relationships with third parties and partners; Achieve expertise in a specialization and a strong reputation as a business advisor.
  • People Development: Actively mentor and coach team members to their highest potential; Create a learning environment through leadership.


  • Completed undergraduate or graduate degree (or equivalent work experience) in and of the following areas: Engineering, Computer Science, Information Technology or Information Management.
  • Seasoned professional (10+ years’ experience) who has managed and delivered large implementation projects of Adobe Marketing Cloud platforms, particularly but not limited to: AEM, Target, Campaign, Analytics
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, project profitability and team leadership.
  • Expertise with other Digital marketing platforms is an asset
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, project profitability and team leadership.
  • Lead delivering advisory and implementation services of large analytics programs with a multi-disciplinary teams and be accountable for results.
  • Ability to travel within and outside North America up to 80% of the time

In addition, successful candidates will also have the following preferred skills and experience:

  • Strong commitment to professional client service excellence.
  • Ability to work independently, and manage components of large engagement.
  • Superior verbal and written communication skills including a proven track record in developing and conducting interviews, focus groups and presentations. 
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
  • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
  • Demonstrated experience of strong leadership in creating a learning environment
  • Ability to develop and present new ideas and conceptualize new approaches and solutions.
  • Strong business acumen with solid analytic skills and conceptual thinking.
  • Ability to work in a fast paced and demanding environment.



Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted



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