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(WFP - 2012) Cyber Customer Account Representative, Deloitte Global Technology Services

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Date Posted: Jan 14, 2022

Reference Code: 91487-en_US

Job Type: Permanent 
Primary Location: St. John's, Newfoundland, Canada 
All Available Locations: Calgary; Edmonton; Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being. 
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.



Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?



• Provide insight and feedback into operational processes enhancement to improve customer and operational interactions
• Support the development of consistent and repeatable processes to maintain Deloitte external risk perception
• Drive regional customer feedback loops to inform service value propositions



• Responsible for providing a customer facing interaction points for the services within the Attack surface group
• Take ownership of developing and deepen client account relationships with key leadership and operational functions
• Act as an escalation point for customer interface issues and delays in the processing of requests
• Operationally deliver the following key areas;
• User administration and management of third-party risk score platforms and wider toolset as needed
• Updating and maintain Deloitte’s risk perception profiles in third party risk socring platforms. Interacting with vendors and wider internal stakeholders as needed to coordinate risk reduction activities
• Management of customer requests for information and support
• Briefing/training customers on how to engage our services
• Facilitating as need the project management of active requests
• Assisting in operational reporting on activity
• Providing customer account management services
• Coordination of out of band requests across the ASA group


Relationship Management

• Works closely with the technical team to ensure;
• Effective workflows between operational and technical organisations are efficient
• Delivery of practical technical exercises are delivered based on customer request
• An open forum is created for the discussion of potential opportunities
• Appropriate customer facing documentation in maintained that explains how the service operates
• Support member firm liaisons with member firm and DTTL management and technical teams to ensure they are consuming all the offered Services within the Risk Management group across the globe and to ensure member firm expectations are being met
• Collaborates with other technical managers in the Attack Surface Assessment group to understand trends, issues and risks and to exchange industry knowledge
• Work with your regional counterparts to develop a strong global approach to supporting our customers

About the team


Deloitte Global Culture:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you


You are someone with:


  • Bachelor’s degree in Computer Science, Cyber Security, International Cyber Security, or equivalent education experience.
  • Minimum of 2 years of combined experience operating in environment delivering to customers
  • Proven track record and experience of the following in a highly complex and global organization:
    • Risk Management – ability to convey technical risks to business managers and executives
    • Experience working with variety of cultures across the globe and have the patience, understanding and empathy to work collaboratively and effectively
    • Managing competing clients and varied business needs
  • Capability to translate technical remediation projects into non-technical reports for customer consumption
  • Experience of platforms such as Kenna, Bitsight, Security Scorecard and Qualys would be beneficial
  • Professional security management certification desired in the following fields;
    • Service Management (e.g. ITIL Foundation)
    • Project Management
    • Project Development
    • Information Security Certifications
  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to effectively communicate all security services within the realm of risk management, convey information security topics, policies and standards as well as risk-related concepts to technical and nontechnical audiences at various hierarchical levels
  • Sound knowledge of business management and an expert level of knowledge of infrastructure and application vulnerability assessment
  • Experience with tooling/platforms such as Qualys, Kenna, Risk IQ, Tenable Veracode
  • Ability to provide process and service improvements in an effective and professional manner
  • Knowledge of common Security Testing processes and approaches
  • Ability to backup Senior Manager when required
  • Ability to travel as needed up to 5


Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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