Diversity, Equity & Inclusion Client Service Manager, Deloitte Global People

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Date: Sep 21, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Halifax, NS; Ottawa, ON; Vancouver, BC 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?


Want to make an impact that matters? Consider Deloitte Global.

What will your typical day look like?


We've started a movement, not a program.  Together, we at Deloitte Global (DTTL) are accountable for breaking down barriers to equity and standing together to make restorative, transformative change a reality.  


  • Business Unit (BU) DEI Strategy: Design and deliver an integrated fiscal year DEI plan for CoRe (Global Business Services) based on their DEI priorities set by the CoRE DEI Leader, the CoRe Business Unit leader and the DTTL DEI Strategic priorities and DTTL DEI COE Leader


  • Program Development: Support fiscal year priorities to further talent enablement activities as required, scoped and approved by the DEI COE Leader and BU Leader (i.e., Diverse hiring and sourcing strategies, sponsorship programs, inclusive leadership training, equity in talent lifecycle, etc.)


  • Communication: Serve as a DEI representative in talent-related forums, engagement activities and communications for the client group and pull in DEI Strategists as needed 


  • Collaborate: Work alongside leaders across DTTL People in Recruiting, Performance Management, Career Development, Analytics, Communications and Talent Advisory to accelerate and advance DEI activities across the talent lifecycle


  • Reporting: Design and share monthly status updates on progress to respective BU leader and DTTL DEI leader as well as relevant People collaborators; include quarterly review of the DEI Dashboard to all relevant parties maintaining focus on key performance indicators, supporting analysis and insights to drive recommendations

About the team


The Global (DTTL) People team supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities. 

Enough about us, let’s talk about you


You are someone with:

  • 5+ years experience and exposure to DEI work
  • Understanding of what makes a DEI strategy work and common pitfalls
  • Excellent communication and change management skill set
  • Consulting or client service experience a plus
  • Analytics experience a plus
  • Facilitation experience and training (particularly in DEI field) a plus




Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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