Sr. Product Lead (Sr. Mgr.) Knowledge Exchange, Deloitte Global CoRe Digital, Data, Analytics & Inno

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Date: Nov 17, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 116064   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


Within the Digital, Data, Analytics & Innovation (DDAI) team that exists within the CoRe Global Business Services organization, the Senior Product Lead provides business leadership and strategic direction for Deloitte’s enterprise knowledge products for sharing intellectual property within the Knowledge Exchange (KX). The
sharing of knowledge across Deloitte’s global business is fundamentally tied to the tools our professionals use to locate and contribute internal content and experience (subsystems of KX Documents, KX Dash and KX Qualifications). The Product Lead partners closely with our technology delivery teams to oversee progress on planned roadmaps and co-lead projects that continually enhance our tools. In addition, the Product Lead is responsible for helping to increase the adoption and overall use of the products in their portfolio by monitoring usage patterns and coordinating with other teams in Knowledge Services (KS). This role reports into the KX Platforms Director.




  • Develop the product vision that aligns with strategic business objectives in conjunction with business and
  • KS leaders; lead the development of product enhancement roadmaps, leveraging the product vision and prioritization input from program leads and stakeholders
  • With counterparts in the Deloitte Technology organization, co-lead technology projects to deliver digital features and enhancements per product roadmaps; co-present project status to stakeholder groups
  • Lead planning and execution of business stakeholder activities in conjunction with projects, e.g., business validation, knowledge transfer sessions, deployment
  • Serve as a subject matter expert for tool capabilities and the business value intended to be achieved by the product
  • Deeply understand tool architecture and functionality to provide creativity in developing solutions to meet stakeholder needs
  • Partner with technology counterparts to prioritize delivery team efforts, balancing stakeholder enhancements, production support issues and infrastructure upgrades
  • Lead product adoption efforts through analysis of both usage and participation metrics, recommending efforts to improve tool usability and to increase awareness and usage
  • Define key metrics to proactively assess tool usage and value; communicate with leaders to escalate areas of concern and recommend corrective action
  • Recommend and implement mechanisms to collect end user feedback on a routine basis
  • Provide direction to product operations that support tool enhancements, optimization and quality, primarily provided offshore
  • Proactively partner with other product leads to deliver holistic and integrated solutions
  • Monitor industry trends and best practices to inform strategic thinking, in particular leveraging emerging technologies to improve automation and user experiences; contribute to Deloitte’s external eminence in the knowledge products digital space
  • Manage and counsel team members to optimize their contributions and enhance their professional development

About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization,
leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let’s talk about you


You are someone with:


  • Bachelor’s degree in a related field (Information Systems, Computer Sciences) required.
  • 10+ years of related technology project management, software delivery, and systems Integration experience
  • Stakeholder management experience a must
  • Experience with knowledge management and content management tools and/or client service experience in a professional services organization
  • Experience having a lead role in technology projects across all aspects of the systems development life cycle
  • Ability to provide direction to team members, including time management and mentoring
  • Excellent oral and written communications skills (including facilitation, presentations and email communications)
  • Excellent organizational skills for handling multiple projects simultaneously
  • Customer service orientation with focus on providing tangible outcomes
  • Experience working with virtual teams strongly preferred


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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