Senior Manager/ Director - Workforce Development, Human Capital Consulting

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Date: Mar 17, 2023

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 117382   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; St. John's, NL; Vancouver, BC; Victoria, BC 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Learn from deep subject matter experts through mentoring and on the job coaching
  • Be encouraged to deepen your technical skills…whatever those may be.
  • Partner with clients to solve their most complex problems
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 


What will your typical day look like?

No two days are the same for a leader in the Workforce Transformation (WT) team, as unpredictable situations will require you to review your priorities and adapt your approach. That being said, a typical day will include:


  • Meeting with clients to understand their business objectives and articulate the scope of the work, and work through how we can engage with them to meet their needs.
  • Providing direction and guidance to project teams working on deliverables for client engagement
  • Facilitating working sessions and meetings, internally or with clients, to explore possibilities, co-create solutions, or make key decisions related to ongoing engagements
  • Connecting with industry and subject matter experts to explore the future of learning in organization and continue evolving our thinking and capabilities in this space


 In this role we will expect you to:


  • Consult with clients to understand their strategic imperatives, current disruptive landscape, and workforce implications, and help them to design an approach to learning that helps them to drive effective business transformation 
  • Lead internal efforts to grow our practice, whether through conducting research, developing methodologies and tools, networking with industry and subject matter experts, or representing WT in relevant forums to speak on the future of Learning
  • Lead and work collaboratively as part of dynamic, cross-functional, and high-performing teams to design impactful learning strategies and solutions for clients.
  • Apply expertise as well as curiosity to co-design with clients and guide teams to investigate, analyze and solve problems and organize and communicate information in compelling ways

About the team

The Workforce Transformation team is a diverse group of strategic advisors and partners tasked with preparing clients for the future of work. The Learning practice, which sits within Workforce Transformation, specifically focuses on taking a modern and accessible approach to reskilling and upskilling the workforce. We are a committed, diverse, supportive and collaborative group of professionals who are passionate about unlocking the potential of people in organizations whilst creating rewarding and meaningful career experiences for people at all levels.

Enough about us, let’s talk about you

You are a people focused, creative and commercially minded leader who is passionate about creating learning strategies that enable growth and transformation, brings a strategic and innovative mindset to complex workforce challenges and who “lives and breaths” the principles of growth and development for themselves and their teams.  You have:


  • Lead people and teams to deliver meaningful outcomes across the business for at least 12 years
  • 12 years of Leadership experience 
  • Advised leaders and organizations on how to build and sustain learning across the business
  • Designed and led a learning transformation in your own organization or helped clients to do this in theirs
  • Set the learning strategy for an organization and led people and teams navigate the shifts in mindsets and behaviours needed
  • Designed and deployed work-integrated learning solutions using various platforms and technology
  • Worked in a professional services or consulting capacity, or in a commercial client-delivery role 


 You are somebody who understands how learning is evolving and the shifts in mindsets and behaviours needed to transform learning in organizations. You can:


  • Articulate and design learning strategies that transform learning in organizations
  • Understand the learning tech landscape and how technology fits into broader learning enablement
  • Architect the system and program changes as well as shifts in mindsets and behaviours to build and sustain learning
  • Lead and influence others to connect and bring together ideas and diverse perspectives in an inclusive way 
  • Develop high-performing people and teams through challenging and meaningful opportunities,
  • Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders
  • Establish and maintain strong relationships with clients, and partner with them anticipate future needs and set direction and priorities for the business.


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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