Salesforce Project Manager, Risk Advisory

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Date: Nov 1, 2023

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 125004   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Partner with clients to solve their most complex problems
  • Experience a firm where wellness matters..

What will your typical day look like?

As a Salesforce Project Manager at Deloitte, you will be responsible for leading and managing Salesforce projects for our clients. You will serve as the bridge between our clients' business needs and our technical teams, ensuring that Salesforce solutions are effectively designed, implemented, and optimized to meet client objectives. You will play a critical role in defining the strategic direction of Salesforce implementations, delivering exceptional customer experiences, and driving growth for both our clients and Deloitte.


Client Engagement:

•    Collaborate with clients to understand their business processes, goals, and challenges.
•    Act as a trusted advisor, translating business requirements into Salesforce solutions.
•    Maintain strong client relationships, ensuring satisfaction and loyalty.

Product Strategy:

•    Define and communicate the vision and strategy for Salesforce implementations.
•    Develop roadmaps and prioritize feature enhancements based on client and market needs.
•    Stay updated on Salesforce platform updates and industry best practices.

Project Management:

•    Lead cross-functional teams, including developers, administrators, and analysts.
•    Develop project plans, set timelines, and manage project budgets.
•    Ensure projects are delivered on time, within scope, and on budget.

Requirements Analysis:

•    Gather and document detailed business and technical requirements.
•    Conduct gap analysis to identify opportunities for process improvement.
•    Work closely with stakeholders to refine requirements as needed.

Solution Design:

•    Collaborate with technical teams to design Salesforce solutions that align with client requirements.
•    Provide guidance on configuration, customization, and integration options.
•    Ensure solutions are scalable and maintainable.

Testing and Quality Assurance:

•    Develop and execute test plans to validate Salesforce configurations and customizations.
•    Ensure data integrity and system reliability.
•    Conduct user acceptance testing in coordination with clients.

Training and Support:

•    Provide training and support to end users and client administrators.
•    Create documentation and training materials.
•    Troubleshoot and resolve issues as they arise.

Enough about us, let’s talk about you

You are someone with:
•    Bachelor's degree in Business, IT, or a related field (Master's preferred).
•    Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Sales Cloud Consultant) are highly desirable.
•    5+ years of experience in Salesforce consulting or product management.
•    Proven track record of successfully managing Salesforce projects from inception to completion, preferably using Agile Methodology.
•    Strong understanding of Salesforce platform capabilities and limitations.
•    Project management experience and proficiency in project management tools.
•    Ability to work collaboratively in a fast-paced consulting environment.
•    Analytical mindset with a focus on problem-solving.
•    Excellent interpersonal skills and ability to communicate with customers and stakeholders.



Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Job Segment: Project Manager, QA, Quality Assurance, Consulting, Business Process, Technology, Quality, Management

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