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What will your typical day look like?

The main objective of this position is to provide overall leadership, control and decision making as well as taking responsibility for the Service delivery teams and ensuring that IT policies and procedures are adhered to and maintained accordingly. The incumbent will be responsible for establishing relationships and understanding of the client's business and needs to identify, qualify and unlock net new revenue opportunities.

Further to this the incumbent would be required to fully understand the contractual requirements and commitments

Key Performance areas
•    Offer ongoing functional and technical support to address any issues or concerns that arise after implementation.
•    Successfully lead enhancement implementations by gathering system and business requirements, designing, and building Planning Cloud solutions.
•    Lead other technical team members in the delivery of EPM solutions while providing leading practice business process optimization solutions to customers.
•    Act as both a functional expert as part of a team 
•    Act as the primary point of contact for clients to address EPM defect bugs, process improvements and enhancement requests. Effectively communicate with clients, team members, and stakeholders throughout the managed services engagement. Keep all parties informed about progress, challenges, and changes.  Assist clients with monthly Oracle EPM releases.
•    Collaborate with clients to understand their business objectives, challenges, and technology requirements. Identify areas where technology can drive improvements and efficiencies.
•    Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed.
•    Manages day-to-day support requirements of client’s EPM managed services engagements. 
•    Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams
•    Certification in one or more of Oracle EPM modules:  EPBCA, EPRCS, EDMCS, PCMCS, ARCS, Narrative Reporting
•    Customer orientation and responsiveness
 

About the team

Deloitte’s OperationNext managed services practice helps clients support their corporate strategy and accomplish their ongoing business objectives post implementation. We partner at the heart of business of our clients to drive business excellence through deep industry knowledge and insights led digital expertise.

Connecting strategy to operations, delivering lasting impact. Our global network of professionals draws on the strength of Deloitte’s full suite of professional services and industry experience to focus solutions on the real issues affecting businesses today. Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long-term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities
 

Enough about us, let’s talk about you

Required
•    3-5 years of hands on experience configuring and solutioning Oracle EPM suite of products
•    Have delivered / supported Oracle Cloud EPM engagements in one or more of:  EPBCS, FCCS, EDMCS, PCMCS, ARCS, Narrative Reporting

Preferred
•    Preferably a degree in Information Systems or Computer Science, or equivalent certification/experience 
•    Oracle Cloud EPM Certifications in one or more of:  EPBCS, FCCS, EDMCS, PCMCS, ARCS, Narrative Reporting

Key Competencies required:
•    Technical Competencies
•    Establish relationships and understanding of the clients business and needs to Identify, address client issues, qualify and assist with net new revenue opportunities
•    Customer Perspective
•    Regular client interaction regarding service management and SLAs to ensure effective engagement with the client in accordance with the account engagement model
•    Manage business as usual deployments and business requirements/issues to ensure operational targets are achieved
•    Ensure that IT technical, applications and operations management activities are satisfactorily performed within agreed time lines and with due regard to accepted ways of work
•    Establish and maintain good business relationships with key stakeholders
•    Engage with customers and resolve issues satisfactorily to ensure the retention of clients through contract renewal
•    Escalation Management
•    Analyze the operational environment to identify trends and patterns that require problem investigation by using incident data
•    Monitor environment and recommend/action improvements
•    Ensure that improvement initiatives identified in service reviews are acted upon and progress reports are provided as required
•    Identify and match value propositions to the client's needs to show value for the client

Internal Perspective
•    Ensure appropriate competency and capacity level to support client
•    Expert in field with sound industry and business knowledge

Behavioural Competencies
•    Excellent communication skills, both written and verbal
•    Effective interpersonal and relationship building skills
•    Good mentorship and coaching ability with desire to develop self and others
•    Strong client delivery focus
•    Adaptable, managing change and ambiguity with ease
•    Focus on quality and risk
•    Sound problem solving ability
 

Total Rewards

The salary range for this position is $80,000 - $120,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.