Learning Integration Manager, Deloitte Global CoRe-Knowledge Services

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Date: Jun 17, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 106482   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


As the Learning Integration Manager, you will responsible for managing internal projects to educate Deloitte practitioners in support of the CoRe Knowledge Services (KS) global engagement and adoption strategy.


Key activities include working across member firms to integrate into both local and global learning programs, developing learning resources and webinars, developing and delivering learning content and events, and creating and/or editing presentations and other related materials.


Responsibilities include:


  • Manages and executes programs that integrate knowledge offerings into key Deloitte learning programs and drive knowledge sharing
  • Develops new and enhances existing Knowledge Exchange (KX) learning content. Help CoRe KS colleagues customize the content to meet their specific audience’s needs.
  • Ensure that learning content is customized to different audiences across the organization including, but not limited to various levels, businesses, industries, and client accounts.
  • Works with CoRe Knowledge Services colleagues, such as Member Firm Knowledge managers (MF KMs), to ensure KX learning is integrated into onboarding, business, account, and industry training at a local level.
  • Proactively identifies and maximizes new and different internal learning channels and offerings.
  • Plans, manages, and delivers live, online events such as KX learning webinars.
  • Actively partners with CoRe Metrics team to understand effectiveness of webinars and other learning initiatives as needed. Adapts plans and tactics based on data-driven insights to refine and continually improve approaches.
  • Collaborates with offshore colleagues, internal service providers, and external vendors supporting KS projects; manages project delivery as required.
  • Coaches colleagues on learning integration best practices and processes.

About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let’s talk about you


You are someone with:


  • Bachelor’s degree required; relevant areas of study may include corporate learning, education, Business, Communications, Marketing, or related fields.
  • A minimum of three years of relevant experience; experience in an internal learning role in a global professional services organization preferred.
  • Advanced skills working with Microsoft Office applications; mastery-level skills for MS Power Point Word, and Teams.
  • Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus.
  • Experienced, self-starter with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results.
  • Exceptional presentation and verbal communication skills.
  • Experience in deriving and applying actionable insights from quantitative and qualitative metrics.
  • Demonstrated experience with relationship building/relationship management to establish rapport, build trust and confidence, and manage customer expectations.
  • High comfort level working, managing resources across various global time zones, and collaborating in a virtual, global environment.
  • Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others.


Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? Apply by [insert date].

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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