Voice of Client, Services & Insights Lead (Dir.), Deloitte Global Clients & Industry

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Date: Jul 1, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 105367   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

This is a 24- month fixed-term role with Deloitte Global (DTTL) ideal for individuals who would like to gain global experience and return to a role wholly serving their Deloitte firm at the end of the term. Due to the global nature of this role, relocation is not required, nor supported. The opportunity is available only to those who are currently residing in one of the listed country locations.


What will your typical day look like?


Voice of Client (VOC) is critical component of the Clients & Industries (C&I) strategy. The VOC mission is to enable the firm to serve clients with agility in a deliberate, personalized, and powerful way by understanding and amplifying client and marketplace insights. Our team values data and innovative approaches to analyzing and sharing that data. 


As the Voice of Client – Services and Insights Lead within Global Clients & Industries (GC&I), you will be responsible for the delivery of Voice of Client insights that inform strategic decisions and client conversations. Key responsibilities include:

•    Setting and maintaining the strategic vision for VOC
•    Navigating the global network and managing stakeholder engagement
•    Developing and driving the execution of the VOC roadmap, balancing innovation and immediate stakeholder value creation
•    Leading the identification and exploration of data analytics capabilities to support insights development
•    Guiding team direction around strategic objectives relating to the data to be captured, how to analyze it for maximum stakeholder value, and how to drive stakeholder buy-in 
•    Developing and owning report creation, leadership presentations, and ad hoc requests

About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.


Global Clients & Industry provides expertise and knowledge around industries, clients, and markets to win new engagements, retain clients, and increase market share. Using industry insight, a multidisciplinary approach, and cross-border collaboration, we support lead client service professionals and their teams around the world. Voice of Client is an initiative that is leading our firm around how we collect, analyze, and share client insights to enhance all aspects of our firm (what we do, and how we do it). As the Voice of Client – Services and Insights Lead, you will be working closely with the GC&I Executive and VOC MF Leaders across the network to identify and share key insights to inform strategic investments and enhance client discussions.   

Enough about us, let’s talk about you


You are someone with:


  • Bachelor’s Degree required (Master’s Degree preferred)
  • 10+ years working with client insights and development of research to provide value to customers
  • Leadership in Executive engagement/presentations
  • Product/Service ownership experience is preferred
  • Experience with development of customer insights teams and programs
  • Knowledge of leading research and data practices to support insight development
  • Experience navigating and managing extensive stakeholder groups.
  • Established management, interpersonal, communication, organizational and decision-making skills
  • Leading teams of 5-10 people
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change


Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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