Manager, Performance & Delivery Excellence, Deloitte Global Consulting

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Date: Nov 21, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 113783   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Ottawa, ON; Vancouver, BC 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


By living our Purpose, we will make an impact that matters.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


Performance & Delivery Excellence (PDE) partners with Member Firms and Global Consulting to win and deliver successfully in the market, drive differentiation and enhance the Deloitte brand. We do this by innovating our global standards, enabling our global delivery approaches and tools, identifying meaningful insights to manage risk and improve quality, and building Member Firm capabilities.


The Global Methods & Tools team is part of the Performance & Delivery Excellence organization. We work jointly with the Global Transformation team, Global Offering teams, and Delivery Excellence network to develop and institutionalize delivery capabilities across our offerings.


  • Lead components of work to define target operating models, activation, enablement framework and corresponding considerations for member firms and senior stakeholders
  • Utilize gathered information to determine responsibilities across senior stakeholders, confirm alignment and gauge readiness for new delivery approaches, tools and accelerators.
  • Package and deliver new Methods & Tools deployment “toolkit” and identify member firms to engage with to evolve their operating model as well as their activation and enablement approach
  • Use strong communication and facilitation skills to confirm alignment across global teams to rollout new programs that continue to simplify our way of working
  • Help establish a sustainable governance model across global teams and member firm teams in support of a connected and seamless enablement network that the practice as well as pursuit and engagement teams can rely on
  • Track adoption, build communities, and gather feedback to continue evolving the deployment network
  • Interact effectively with the global portfolio and the offering leaders, to support them in their global efforts to roll out new methods and tools into the applicable geographies.
  • Support the senior manager to develop and maintain close relationships with the global portfolio and the offering leaders
  • Provide tactical-operational advice and support to global portfolio and offering leaders for strategy development and execution for each geography.
  • Coordinate with the global methods and tools coaching team the activities included in the strategy, to enable the MF´s local teams and/or the practices in the new methods and tools.
  • Support the creation and execution of communication plans related to the new methods and tools to be rolled out
  • Support the creation of the status reports that will include the key metrics of the regional and MF strategy
  • deployment status, milestones, showstoppers etc. that will be presented key stakeholders at the global/regional and MF level.
  • Actively share best practices collected during the strategy and roll out activities with all relevant stakeholders.
  • Develop a deep understanding of the new methods and/or tools to be rolled out, in order to have meaningful conversations with all involved parties of key aspects to be considered in the global or regional roll out process.
  • Demonstrate solid strategy development and execution experience coupled with project management skills, with the ability to seamlessly co-ordinate, lead or participate in different projects.
  • Focus on gathering continuous feedback for improving the new method or tool strategic planning and deployment processes.
  • Support the strategic planning and deployment of the global M&T priorities both regional and across regions.

About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Global Consulting provides innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Using leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.

Enough about us, let’s talk about you


You are someone with:


  • Bachelors' degree or equivalent experience working in a matrixed multi-national or global organization, Masters' degree a plus
  • Minimum of 5 years' experience in roles that require strong strategic planning, program or portfolio management, and consultingExperience with strategic planning, managing programs/portfolios and related frameworks, methodologies and processes
  • Strong presentation, facilitation, and strategic thinking with the ability to report to executive audiences and present a holistic business driven vision of the related projects and programs
  • Strong communication skills working with virtual teams, key stakeholder and senior leadership.
  • Exceptional attention to detail, responsiveness, and strong track record of defining, planning and executing high-impact initiatives
  • Experience in team leadership activities including recruiting, performance management, and coaching
  • Self-motivated, innovative, action-oriented team player with ability to manage upwards as well as lead and coach team members.


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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