Manager, Commercial Banking

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Date: Jun 9, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 105525   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being. 
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.


Commercial Banking is one of the focus areas of Deloitte’s Financial Services group with a growing practice in Canada. Deloitte’s Commercial Banking team specializes in end-to-end digital transformation for commercial banks, enabling our clients to optimize their current business, build and launch new propositions and support them with the associated business and technology change. Through the delivery of client solutions and industry publications, Deloitte team has become established as trusted advisor to our clients. Our team is at the forefront of leading commercial banks through change and uncertainty to exploit opportunities and deliver value; from regulatory and compliance to digital transformation and proposition development.

We are looking for candidates that have a strong background in Commercial Banking with experience in banking technology, business process design and delivery of large transformation projects. A successful candidate will also have knowledge of the Canadian Commercial Banking landscape, leading digital solutions, trends in the Commercial Banking space including Lending, Trade Finance and Cash Management.

What will your typical day look like?


  • Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across stakeholders and businesses

  • Manage the overall client engagement by identifying and addressing client needs, conduct interviews and facilitate workshops, manage day-to-day interactions with clients and internal stakeholders, and developing the recommendations to address clients’ business and technology challenges

  • Nurture and develop trusted client relationships, and developing your reputation as a trusted advisor

  • Lead aspects of the proposal development cycle; contribute to the development of proposal technical content, sales presentation, market positioning, and proposal presentations, and assisting in business development activities

  • Participate in the development of market-valued intellectual capital and perspectives in the Commercial Banking domain; contribute to the development of methodologies and market assets

  • Manage all aspects of projects from planning, budgeting, delivery & execution and stakeholder management

  • Develop high-performing teams by providing coaching and mentoring to junior practitioners

About the team

Enough about us, let’s talk about you


  • Bachelor’s or Master’s degree with outstanding academic credentials and 8+ years of progressive and relevant management/technology consulting experience

  • Industry experience within commercial banking including lending, cash management and/or trade finance

  • Minimum 6 years of relevant experience in Commercial Banking business process, operations, technology initiatives

  • Proven program management skills with the demonstrated ability to lead large and complex transformational program and initiatives, in a multi-stakeholder environment

  • Experience delivering technology implementation engagements within banking 

  • Strong technology knowledge of banking systems such as nCino, Salesforce, LoanIQ, AFS (desired, not mandatory).

  • Experience providing service excellence, overseeing the quality of client deliverables and effectively managing teams and day-to-day relationships to ensure exceptional performance

  • Strong analytical skills and creative problem-solving skills, flexibility to thrive in an ever-changing environment, and a “get it done” attitude

  • Ability to storyboard, develop and present information to senior executives


Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.

  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.

  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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