MDM Sr. Business Analyst, Deloitte Global Technology Services (GPS-O2E Tech Portfolio)

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Date: Jul 30, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 105371   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


  • Hands on management of business and functional requirements elicitation activities, requirements/user stories documentation and socialization. Identification of problem areas, gaps or conflicts derived from gathered information.
  • Elicitation and documentation of internal and external business user’s requirements as well as functional specification using interviews, document analysis, workshops, surveys, site visits, task and workflow analysis, etc.
  • Refinement of requirements using critical evaluation techniques, focus groups, meetings, negotiation, systems knowledge and experience.
  • Communicate with project managers, application developers, subject matter experts, end users and executives and acts as liaison between business and technical areas.
  • Prepare documentation on expected benefits, use cases, current / proposed process, workflows, data flows, process re-engineering studies, functional specifics, risk integration, enduser adoption plans/guides and organization structures for the Master Data Management area.
  • Act as liaison between business and technical areas. At times leads a multifunctional team towards small projects/initiatives.
  • Organize and facilitate user acceptance testing with business and external technical stakeholders.
  • Support development and testing activities, clarifying requirements and ensuring alignment throughout the entire development cycle.
  • Develop and conduct group/end user training.
  • Contribute to the development of firm and industry standards and support adoption of best practices.
  • Provide recommendations to improve business analyst practices within the area.

About the team


Deloitte Global Culture:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you


You are someone with:


  • University degree on computer systems or related area.
  • Master in business or information management subjects is an asset.
  • Minimum of 3 years of experience on MDM systems, implementations and/or methodologies. Deep knowledge in Informatica MDM multidomain is an asset.
  • Internationally recognized certification on Business Analysis is highly desirable.
  • Demonstrated experience with Software Development Lifecycle methodologies, including Agile and waterfall.
  • Program Management experience/certification is desirable
  • Analytically and detail oriented. Experience in problem-solving to complex problem, working along with team members
  • Strategic mindset. Thoughtful decision maker who is able to bring actionable and grounded recommendations to senior leadership
  • Influential communicator. Communicates effectively and is able to articulate deeply technical topics to business representatives, coupled with influencing skills and ability to drive agreement
  • Results oriented. Ability to focus on delivering meaningful impact towards organizational goals with self-drive to make a difference and seeing things thru until reaching desired objectives.
  • Team player. Exceptional collaborative skills and supportive of a multicultural, multifunctional team.


Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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