Learning Manager (Contract) - Deloitte Global Tax & Legal

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Date: Jul 5, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: DTTL - Secondment 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto; Kitchener; London; Markham; Mississauga; Ottawa; Saint John; Vaughan; Windsor 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Experience a firm where wellness matters.
Build a network of colleagues for life
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?


This is a fixed-term contract role (ending December 2023) with Deloitte Global (DTTL) ideal for individuals who would like to gain global experience. Due to the global nature of this role, relocation is not required, nor supported.



What will your typical day look like?


Responsible for supporting the execution of the global curriculum for one or more of our Tax & Legal service lines, this role will conceive, develop, and deliver virtual and live in-person and digital learning solutions that are scalable across the learning network. Key responsibilities include:

  • Supporting Service Line Learning Leader(s) with the strategic direction of the global curriculum, and working with their curriculum teams to ensure alignment to the business strategy of the Tax & Legal practice, and Global Tax & Legal Learning strategic priorities
  • Identifying business needs and designing, developing & deploying global learning solutions for one or more Tax & Legal service lines
  • Managing client-facing content experts and external consultants in their process of preparing and delivering content for learning interventions
  • Indirectly managing specialist Deloitte Learning staff involved in developing and delivering learning assets (digital development and virtual/live learning delivery specialists)
  • Supporting various strategic project assignments for Global Tax & Legal Learning
  • Staying up to date on and communicating innovative learning theories and technologies and their benefits
  • Building close working relationships with similar roles across our business and the firm to bring the best of the best to the Tax and Legal practice

About the team


Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.

Enough about us, let’s talk about you


You are someone with:


  • Educated to degree level, or equivalent. Learning & development related professional qualification is desirable.
  • Five to eight years of experience in the learning and development field, with at least three years of demonstrated experience in the design and delivery of innovative learning solutions
  • Instructional design expertise with demonstrable experience of developing learning solutions, a deep understanding of adult learning techniques and commitment to the development and learning of our people.
  • Excellent virtual & live facilitation skills.
  • Experience of designing and delivering technology enabled learning solutions using technologies such as Brainshark, Articulate, Flip etc. is desirable. Experience of delivering virtual classroom learning is essential.
  • Excellent English language proficiency (written and spoken).
  • Excellent command of desktop technology packages (Word, Excel and particularly PowerPoint)
  • Experience working with professional practice is preferred; experience of working in a tax or legal environment would be an added benefit.
  • Experience working with a global/regional audience including experience designing and delivering learning assets for multicultural audiences is desirable.


Skill sets necessary for success in this role include, but are not limited to:

  • Business & client focus:
    • Demonstrable client service focus and a commercial approach to decision taking
    • Consultative approach towards clients
    • Ability to take an active interest in and grow understanding of the Tax & Legal business
    • Professional approach, including initiative and common sense, proactive and effective at proposing/initiating new ideas and alternatives where appropriate


  • Stakeholder management & relationship building:
    • Ability to build rapport with business practitioners, including the firm‘s most senior levels of management
    • Effective at managing multiple stakeholders, balancing their needs
    • Ability to build powerful, productive in person and virtual relationships & networks throughout organizations (internal and external) to bring the best from the outside in


  • Communications:
    • Ability to communicate and build rapport across cultures effectively and confidently
    • Demonstrated written and verbal communication skills, displaying the ability to influence
    • Ability to communicate complex messaging in a simplified, logical manner (at the appropriate level of detail for the audience)
  • Creative, innovative thinking skills with an ability to collaborate with team members on best practices
  • Able to effectively build relationships with, lead, coach and develop junior staff in a virtual environment
  • Effective at coping with a fast paced, pressured, and varied workload including effective project/time management skills. Ability to multi-task, manage to milestones, and provide regular status updates
  • Ability to cope with change & ambiguity and respond appropriately.




Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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