KX Platform Product Manager, Deloitte Global CoRe Digital, Data, Analytics & Innov

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Date: Nov 27, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 114684   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON 

 

Our Purpose

 

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

 

By living our Purpose, we will make an impact that matters.

 


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality

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Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

 

Within the CoRe Digital, Data, Analytics & Innovation (DDAI) group, provide business-side management for enterprise knowledge tools known as KX Platform. The sharing of knowledge across Deloitte’s global business is fundamentally tied to the tools our professionals use to access intellectual property, locate expertise and collaborate. A KX Product Manager works closely with our technology teams to deliver projects that continually enhance our tools. This role reports into a KX Product Lead within the DDAI team.

 

Responsibilities

 

  • With counterparts in the global technology organization, co-manage threads of KX platform enhancement release projects
  • Partner with technology team and product leads to facilitate collection of business requirements, contribute to the design of product features and confirm that business needs are being met
  • Deeply understand tool functionality to create effective testing strategies; oversee testing activities within the product team
  • Manage the execution of business stakeholder activities in conjunction with releases, e.g., business validation, knowledge transfer sessions, deployment
  • Serve as a subject matter expert for tool capabilities; develop and provide training materials and sessions
  • Keep informed on production issues, assist with investigation, and achieve timely resolution
  • Proactively monitor tool usage and escalate areas of concern
  • Collect end user feedback on a routine basis and synthesize into recommendations
  • Manage product administration, optimization and quality efforts, primarily provided offshore
  • Provide effective communications to Product Leads and stakeholders, alerting to tool issues, next steps, resolution timing, etc.
  • Keep abreast of industry trends and best practices and bring knowledge to the product team
  • Manage and counsel team members to optimize their contributions and enhance their professional development

About the team

 

Deloitte Global:

 

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

 

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let’s talk about you

 

You are someone with:

 

  • Bachelor’s degree in a related field (Information Systems, Computer Science) required.
  •  5+ years of work experience
  • Experience with knowledge management and content management tools and/or client service experience in a professional services organization
  • Experience having a lead role in technology projects across all aspects of the systems development life cycle
  • Ability to provide direction to team members, including time management and mentoring
  • Excellent oral and written communications skills (including facilitation, presentations and email communications)
  • Excellent organizational skills for handling multiple projects simultaneously
  • Customer service orientation with focus on providing tangible outcomes
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
  • Experience working with virtual teams strongly preferred

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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