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ITSM SACM Architect (Sr. Mgr.), Deloitte Global Technology (GI-IT Service Management)

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Date: Jun 8, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 102701   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto; Calgary; Halifax 

 

Our Purpose

 

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

 

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?
 

What will your typical day look like?

 

You will manage, design, develop and implement solutions for ServiceNow SACM and other supporting modules like ITSB, ITBM, ITAM, ITOM etc. to address complex business issues. Additional responsibilities include:

 

  • Lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers.
  • Lead the development team to provide enhancements and customization in support of customer needs utilizing
  • JavaScript, CSS, HTML, and other web-based scripting tools and methodologies.
  • Work to the overall objectives agreed with the IT services managers.
  • Implement ITS’ Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform.

About the team

 

Deloitte Global:

 

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

 


Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte round the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

 

You are someone with:

 

  • Bachelor’s degree or equivalent level of experience
  • Minimum 2+ years of direct experience as a ServiceNow Admin or application owner configuring core
  • ServiceNow modules including Discovery
  • Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management
  • (ITSM); and 1+ years of experience working within an ITIL framework or similar Operations model
  • Minimum 1+ year of developing integrations with the ServiceNow platform
  • Familiarity with ServiceNow CMDB; ServiceNow Scripting/Advanced Scripting, especially JavaScript

 

Our shared values

 

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

 

Every day, we live our Purpose through the following five shared values:

 

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.



The next step is yours
 

Sound like The One Firm. For You? 
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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