Greenhouse Experience Programs Operation Lead

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Date: Jul 30, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 107344   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

 

Our Purpose

 

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Be encouraged to deepen your technical skills…whatever those may be.
  • Partner with clients to solve their most complex problems.
  • Experience MyFlex and an agile work environment where work is what you do not where you do it.

 

Do you have a passion for supporting and creating the foundation for exceptional client experiences? Would you like to bring structure, operational excellence, and clarity to a multi-faceted business line? Look at this exciting opportunity at the Deloitte Greenhouse! 

What will your typical day look like?

The Operations Lead works closely with the National Senior Manager of Strategic Operations, the Regional Market Lead, and cross-functional peers to implement operational standards and protocols, including practice reporting, vendor management, and client feedback. This individual will be the person to uphold our service excellence standards, contribute to a network of National Operations Leads and implement established processes in their region to create consist experiences across the network. 

Some of your responsibilities will include: 

•    Owning and managing the Greenhouse Experience Program request process including inbox & calendar management, request triaging with appropriate team members, and scheduling of specific operations-based calls & follow up activities  (ROI). 
•    Managing the day-to-day operations including supporting the function of the facility and all the elements needed to ensure seamless client experiences.
•    Taking ownership of the physical facility and taking a proactive approach in ensuring that it is always client ready.
•    Managing, tracking, and reporting Greenhouse activities, through existing reporting tools to ensure accuracy, quality, and timeliness. 
•    Monitoring and improving operational efficiencies in support of the Greenhouse Experience Program and Deloitte’s strategic priorities. 
•    Supporting the development of regional updates, newsletters, success stories and other core Greenhouse materials used to support business development & regional marketing.
•    Managing the revenue generation and collection process with internal & external clients. 
•    Managing and processing expenses and budget for your region including tracking, monitoring, and reconciliation of budget to actuals. 
•    Strong relationship development and management with external vendors and internal enabling services. 

About the team

Join a team of strategic Facilitators, Designers, and tech gurus who create the environment and structure to accelerate time to results. The Greenhouse Experience Program creates memorable, immersive, and engaging experiences to build momentum and optimism for an organization, disrupt ordinary thinking, and break through barriers.  Be it in-person in a Greenhouse, offsite or online with our Canada-wide client base, the team elevates the experience and engagement.  

Enough about us, let’s talk about you

We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are someone with: 

•    Minimum 3+ years of event management, program management, retail management or hospitality experience in a leading-edge client centric environment. 
•    Experience in a professional services firm or consulting capacity is an asset. 
•    Excellent organizational and project management skills. We move at a quick pace, so time management skills are essential. 
•    Flexibility to support other areas of the Greenhouse Experience Program to ensure a client’s experience is a success. 
•    High comfort and professionalism when communicating online or in-person with clients and executives. 
•    Ability to think both strategically and tactically to enable the execution of initiatives at an operational level. 
•    Proficiency in online tools and Greenhouse Experience Program technology (Klaxoon, Miro, Smart Technologies, etc..) – Training will be provided. 
•    Experience with finance or budget management is considered an asset. 
•    Ability to support stakeholders with revenue targets considered an asset. 
•    Ability to travel through the GTA to support regional Greenhouse Programs. 
 

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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