Global Operate Capability Manager, Deloitte Global Operate

Apply now »
Apply now

Apply for Job

Date: Sep 22, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 113656   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON; Ottawa, ON 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


By living our Purpose, we will make an impact that matters.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


In this role, you would be a member of the Global Operate team, working with Global businesses (Consulting, Tax & Legal, Cyber) and the Member Firms (MF) through the Capability build process. As the Capability Build Manager, you will work with the Capability Build Leader to
drive visibility, alignment and sharing across business and MF for capability growth, Talent models and incentives. You will also identify opportunity areas, find solutions and implement them. Executing this role will require frequent coordination and communication with leaders across Global and the MFs.




  • Developing a consolidated view of capability build and analyzing for insights
  • Managing the Global Operate strategic hiring program
  • Collaborating with MF, Businesses, global delivery centers and Talent to understand existing priorities, defining solutions and leading practices, and drive alignment across all stakeholders
  • Driving commonality and standardization across businesses and alignment to Deloitte’s brand
  • Managing maintenance and continuous improvement of the Capability build programs
  • Maintaining a detailed understanding of the Capability build tasks and activities, including status, issues/risks, member firm readiness & impact points, and overall adoption status to various stakeholders
  • Partnering with Operate teams in the businesses and MFs to ensure appropriate knowledge sharing, and identifying & mitigate roadblocks to success
  • Providing updates to executive leadership

About the team


Deloitte Global:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate’ s overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day.

Enough about us, let’s talk about you


You are someone with:


  • At least 5 years of professional experience Business Solutioning, Sales, Pricing or related Business area
  • Minimum of 3 years of experience with either managed services or management consulting
  • Bachelor’s Degree in Accounting or related Business degree
  • Professional knowledge and experienced with performing Win/Loss Analysis, following client decision
  • Demonstrates knowledge of translating pricing model into local deal management tool
  • Familiar with Operate and a strong understanding of delivery and economics, including the role of the global delivery network
  • Exhibits strategic and innovative solutions and strong communication skills
  • Advanced skills in Excel
  • High level of comfort with ambiguity and fluid priorities
  • Flexibility to attend pricing calls or meetings


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Job Segment: Change Management, Management Consulting, Risk Management, Consulting, Developer, Finance, Management, Technology